SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAFeb 17, 2024

Dear Gail Blattler, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the notification process for your autoship order. It is never our intention to surprise our customers or give them less than ample time to make necessary adjustments to their orders. We understand how important it is to have control over your subscriptions and the timing of deliveries. Receiving a notice with insufficient time to respond is not the level of service we aim to provide. We are taking your feedback seriously and will look into our notification system to ensure that our customers receive timely alerts that allow for adjustments or cancellations to their autoship orders well in advance. We are reviewing our processes to prevent a recurrence of this issue for you and all our customers. Please reach out to us directly at [email protected], so we can make the necessary adjustments to your satisfaction. Your trust in us is invaluable, and we are dedicated to restoring it. Thank you again for bringing this issue to our attention. We look forward to the opportunity to serve you better in the future. Warm regards, Customer Service Manager us.supersmart.com

Response from SuperSmart USAFeb 8, 2024

Dear Arthur, Firstly, I want to extend my sincerest apologies for any frustration or inconvenience you have experienced with our service. It is concerning to hear that you feel you were given false representation, particularly regarding our pricing. This is certainly not the experience we want any of our customers to have. Transparency and trust are the cornerstones of our relationship with our customers, and it seems we have fallen short in this instance. Please rest assured, this was never our intention, and we take your feedback very seriously. To address this issue directly and ensure it is resolved to your satisfaction, I would be grateful if you could contact us at [email protected]. We are committed to understanding where we went wrong and making it right. Whether it involves clarifying our pricing or correcting any misunderstandings about our promotions, we are here to help. Additionally, if there are specific details or aspects of your experience that you would like to discuss further, please do not hesitate to include them in your communication with us. Your feedback is invaluable as we strive to improve our services and ensure our practices are clear and transparent. Thank you for bringing this matter to our attention. We look forward to the opportunity to regain your trust. Warm regards, SuperSmart Team

Response from SuperSmart USAJan 29, 2024

Dear Louisa, Thank you for reaching out to us and sharing your concerns. We take matters like this very seriously and would like to address the issue promptly. Upon reviewing our records, it appears that the order in question was placed by a certain Tomas. We understand that this may be an error or a misunderstanding, and we are here to ensure a swift resolution. Regarding your request for a refund and a return label, we are more than willing to accommodate this. Your satisfaction and financial security are of utmost importance to us. We will initiate the refund process immediately and provide you with a return label to send back any unwanted items. To proceed with this, could you please confirm some details for us? We need to verify the order information to ensure that the refund is processed accurately. Please contact our customer service team at [email protected] with the order number and any additional relevant details. We apologize for any inconvenience this situation may have caused and assure you that we are dedicated to rectifying it promptly. Please rest assured that we will work diligently to ensure that your account is refunded appropriately and that the issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we look forward to resolving it quickly. Warm regards, SuperSmart Team

Response from SuperSmart USAJan 18, 2024

Dear Marisa, Thank you for taking the time to provide your feedback. We are deeply concerned to hear about your experience and apologize for any confusion or distress caused. Regarding the labeling on our supplements, we want to assure you that transparency and customer safety are our utmost priorities. The labels “for research only” and “not for human consumption” are part of our stringent compliance with regulatory standards. These may refer to a specific context or use of the product, but we understand how this could be misleading or concerning. We are committed to addressing this issue immediately and would appreciate the opportunity to discuss your experience in more detail. We want to ensure that our products and their labeling are clear and meet the highest standards of safety and transparency. Please contact us directly at [email protected] or Call us : +1 (786) 522-3907 From 9 am to 6 pm (EST) so we can understand your experience better and take appropriate action. Your feedback is essential in helping us improve. We take your concerns seriously and hope to resolve this to your satisfaction. Thank you again for bringing this to our attention. Sincerely, SuperSmart Team

Response from SuperSmart USAJan 2, 2024

Dear Barbara, We're truly grateful for your review and for choosing our brand. Your trust means a lot to us. I understand that waiting for a delivery can be a bit stressful, so I've personally checked your order status to provide you with the latest update. I'm happy to inform you that, according to USPS, your package is on its way and is scheduled for delivery tomorrow. You can track its progress using this link: https://tools.usps.com/go/TrackConfirmAction?&tLabels=9400111206210468902240. We hope this brings a bit of relief and excitement! Once your order arrives, we would be delighted to hear your thoughts about it. And, of course, if there's anything else you need or any further questions you have, please don't hesitate to reach out. We're here to ensure you have the best possible experience with us. Thank you again for your patience and understanding. We're looking forward to serving you now and in the future. Warm regards, The Supersmart Team

Response from SuperSmart USADec 11, 2023

Dear Laura, Thank you for taking the time to share your concerns on Trustpilot. We understand how important timely delivery is to our customers, and we want to assure you that we are committed to providing reliable service. We have confirmed that your order was shipped on time from our end. However, we have noticed the issue with the tracking not being updated as expected. To address this, we have already been in contact with USPS to investigate this matter further. It appears there might be a technical glitch on their side that is causing this delay in tracking updates. Please rest assured that we are actively following up on this issue and are working diligently to resolve it as quickly as possible. We appreciate your patience and understanding in this matter. If there are any further updates or information required, we will make sure to keep you informed. Thank you for your continued trust in our services. Should you have any other concerns or need further assistance, please feel free to reach out to us directly ([email protected]). Kind regards, Customer Service SuperSmart USA