SuperSmart USA Reviews | Read Customer Reviews of us.supersmart.com

SuperSmart USAReviews of us.supersmart.com

4.5790 reviews
Personal Care
66 W Flagler St, STE 918, Miami, Florida

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SuperSmart USA

About SuperSmart USA

SuperSmart, a pioneer in nutritional supplements since 1992For over 30 years, SuperSmart has helped customers around the world restore and maintain good health through science-based nutritional supplementation. Since 1992, our mission has stayed the same: offer supplements of uncompromising quality, formulated on the latest scientific research and produced to pharmaceutical standards.Our catalog includes more than 400 products covering vitamins, minerals, probiotics, antioxidants, anti-aging formulations and phytonutrients, available as softgels, capsules, tablets, powders and enteric-coated pills. Every product is manufactured in GMP (Good Manufacturing Practices) and HACCP (Hazard Analysis and Critical Control Points) certified facilities located in the European Union and the United States.We are committed to clean formulations. Our range features Gluten-Free, Non-GMO, Additive-Free, Soy-Free, Nanoparticle-Free and Vegan-Friendly products, with full transparency on product origin, ingredients and dosages, so you always know exactly what you are taking and why.Our guiding principles have remained the same for more than three decades: quality, safety, efficacy and scientific validation. Each formulation is evidence-based, and we document the research behind our ingredients so customers can make informed decisions.Ordering from us.supersmart.com is simple, with reliable delivery across the United States, a subscription program for your daily essentials and loyalty discounts for returning customers. Our customer service team is available at [email protected] and is happy to help with any question about products or orders.

SuperSmart USA (us.supersmart.com) has 790 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: us.supersmart.com
Website: us.supersmart.com
Category: Personal Care
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SuperSmart USA reviews

Showing 57 reviews with 1 star · Clear filters

REED C.
Apr 21, 2024
Once again you ask for a review before…
Once again you ask for a review before you have completed the transaction with actual delivery. Tone deaf?
Response from SuperSmart USAApr 21, 2024
Dear Chris, Thank you for your feedback, and we sincerely apologize for the delay in your order's delivery and for our premature request for a review. We understand that receiving your products on time is important, and we are looking into the status of your shipment with USPS to ensure it reaches you as soon as possible. We are tracking your order https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206210193029359, and we recommend you do the same for real-time updates. In the meantime, our customer service team is available to assist you with any further concerns or to provide updates as they come. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this matter. Please feel free to reach out directly if there is anything else we can do for you. Warm regards, Ben Customer Service Team, SuperSmart
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REDDY V.
Apr 19, 2024
Inaccurate information
Inaccurate information
Response from SuperSmart USAApr 20, 2024
Dear customer, Thank you for taking the time to share your feedback with us. We are sorry to hear that you encountered issues with the accuracy of the information provided. We strive to ensure that all information is correct and helpful, and we apologize for any inconvenience this may have caused. Could you please provide us with more details about the specific information that was inaccurate? This will help us to address the issue promptly and improve our services. You can contact us directly at [email protected]. We value your input and are committed to improving. Thank you again for bringing this to our attention. Warm regards, Customer Service Team, SuperSmart
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TIENG T.
Apr 9, 2024
when it delivered i opened it and the…
when it delivered i opened it and the capsules exploded and the powder got everywhere. i have photos.
Response from SuperSmart USAApr 9, 2024
Dear TIENG Tevi, We're truly sorry to hear about the condition in which your product arrived. This is certainly not the experience we want for any of our customers, and we appreciate you bringing this matter to our attention. Please rest assured, we are committed to making things right for you. We would like to offer you a full refund for the inconvenience caused. To proceed, could you kindly contact our customer service team directly at [email protected] or call us at +1 (786) 522-3907 between 9 am and 6 pm (EST)? If you could also share the photos you mentioned, it will help us address this issue more effectively. Thank you for your understanding and cooperation. We look forward to resolving this matter to your satisfaction as soon as possible. Warm regards, The SuperSmart Team
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customer
Apr 9, 2024
Yeah, Not so much
Never recieved my order
Response from SuperSmart USAApr 9, 2024
Dear Customer, We're truly sorry to learn that you haven't received your order yet. This is far from the standard of service we aim to provide, and we understand how disappointing this must be for you. We're eager to get this sorted out immediately. Could you please reach out to us at [email protected] or give us a call at +1 (786) 522-3907 between 9 am and 6 pm (EST)? Our customer service team is on standby to assist you in tracking down your order and ensuring it reaches you without further delay. Thank you for your patience and for bringing this issue to our attention. We're here to help and look forward to resolving this for you promptly. Best regards, The SuperSmart Team
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Brando
Apr 6, 2024
ordered a week ago
ordered a week ago; card was charged. No email, no receipt, no response from customer service and obviously no product.
Response from SuperSmart USAApr 9, 2024
Dear Brando, We deeply appreciate you sharing your experience in your review. We're truly sorry to hear there may have been an issue with the delivery of your order, potentially lost by USPS or otherwise misplaced. We're here to ensure this is promptly resolved and to support you every step of the way. Please reach out to us directly at [email protected], or feel free to call us at +1 (786) 522-3907 between 9 am and 6 pm (EST). Our dedicated customer service team is eager to assist and make things right for your order. Thank you for your patience and understanding. We look forward to hearing from you and rectifying this situation to your satisfaction. Warmest regards, The SuperSmart Team
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RAMOS S.
Apr 3, 2024
Los correos no me contestan
Los correos no me contestan, dice la página que de 3 a 5 días hábiles llega el pedido, el anterior pedido tardo más de 30 días y llego por servicio postal y no por DHL. En días pasados realicé otra compra y sigue en el país de origen.
Response from SuperSmart USAApr 4, 2024
Estimado Sergio Ramos, Gracias por ponerse en contacto y compartir sus inquietudes. Pedimos disculpas por cualquier confusión relacionada con los plazos de entrega. Por favor, tenga en cuenta que la política de envío de 3 a 5 días hábiles se aplica a pedidos dentro de los EE. UU., como se detalla en nuestra página de términos de venta (https://us.supersmart.com/conditions.pl?lang=es). Para México, el tiempo de entrega esperado es típicamente de 4 a 10 días hábiles, aunque esto puede variar debido a la eficiencia del procesamiento aduanero, lo cual está fuera de nuestro control. Podemos confirmar que para las entregas a México, usamos exclusivamente el servicio de comercio electrónico de DHL. Entendemos que su pedido anterior experimentó un retraso significativo y lamentamos cualquier inconveniente que esto pueda haber causado. Estamos monitoreando activamente su pedido actual para asegurar que llegue lo más rápido posible. Valoramos su negocio y estamos comprometidos a proporcionarle el servicio que se merece. Si tiene alguna otra pregunta o si hay algo más en lo que podamos ayudarle, no dude en contactarnos. Cordiales saludos, El equipo de atención al cliente de Supersmart.com
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FRY B.
Apr 2, 2024
I don’t know why
I don’t know why, but my order still hasn’t arrived. Was supposed to be here by 9 p.m. yesterday.
Response from SuperSmart USAApr 4, 2024
Dear Briana Fry, We're truly sorry to hear that your order hasn't arrived yet. We understand the importance of timely delivery and appreciate your patience as we work through this delay. Upon reviewing the tracking information for your shipment (https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206210352366554), we're pleased to inform you that your package is currently in San Antonio, TX, and should be delivered to you very shortly. It appears there was a slight hiccup in the delivery process, but it is now on the move again. We're closely monitoring the situation and have been in touch with USPS to ensure the prompt delivery of your order. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for your understanding, and rest assured, we are here to help in any way we can. Warm regards, The Customer Service Team at Supersmart.com
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Clay M.
Feb 17, 2024
They offered a product at 20 mg per…
They offered a product at 20 mg per capsule, by picture on the site. When i received the product it was only 10 mg per capsule. When i emailed them about the discrepancy i was told i didn't read the fine print. Now i have to spend more money to return it for a refund. Their customer service is subpar.
Response from SuperSmart USAFeb 19, 2024
Dear Clay M, First and foremost, I want to extend our sincerest apologies for the confusion and frustration you've experienced with your recent order. It is never our intention to mislead our customers, and we are truly sorry for any inconvenience this discrepancy between the product imagery and the actual product specifications has caused you. We understand that trust is the foundation of our relationship with our customers, and it seems we have fallen short in this instance. The situation you've described is not reflective of the high standards we set for our customer service and product transparency. Please know, we take your feedback very seriously. We chose to display the daily dose instead of the amount per capsule to better match the FDA recommendations. Thank you for bringing this issue to our attention, Clay. We value your feedback and are dedicated to improving our services to better serve you and all our customers. Warm regards, SuperSmart Team
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