SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAJun 12, 2023

Dear Craig, I sincerely apologize for any misunderstanding or confusion regarding the status of your recent order. When items like the Reuteri product are backordered, it means that the product is not currently in our inventory but is expected to be available at a later date. When a backordered item is purchased, the charge is processed at the time of purchase to reserve the item for you as soon as it becomes available. I understand how this can be frustrating and I apologize for any inconvenience caused due to the delay in communication regarding the status of your order. We are working hard to make our backorder process more transparent and will take your feedback into consideration to improve our communication about these situations in the future. Meanwhile, I would be more than happy to personally ensure that you are updated as soon as your product is ready for dispatch. I hope this clears up any confusion and I sincerely apologize for any frustration this may have caused. Your satisfaction is very important to us and we are committed to making this right for you. Please don't hesitate to reach out to us if you have further questions or concerns. Best Regards, Supersmart Team

Response from SuperSmart USAMay 8, 2023

Dear Kelsey, Thank you for taking the time to leave a review. We're sorry to hear that you did not receive a shipping confirmation email for your order. We do send out shipping confirmation emails to our customers as soon as their orders are shipped. However, sometimes these emails may end up in the spam folder due to various reasons such as email filters or settings. We understand how important it is for our customers to receive timely updates about their orders, and we apologize for any inconvenience this may have caused. We will make sure to investigate this issue further and take appropriate measures to prevent similar incidents from happening in the future. In the meantime, we're glad to hear that you were able to track your order using the tracking number provided in your account. If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you again in the future. Best regards, Supersmart Team

Response from SuperSmart USAJan 13, 2021

Hello and thank you for your review! I am sorry to read about your bad experience. Unfortunately, everything became way more complicated with COVID-19 lately and our customer service has a lot of work. However, it is not an excuse so I have credited your Supersmart Account with a $15 coupon that will be automatically deducted from your next order as a commercial gesture. I will do my best for this to not happen again. All the best from the Supersmart Team and thank you for your trust

Response from SuperSmart USAAug 10, 2020

Hello, and thank you for your review. I apologize for the inconvenience as we never sell products with short expiration dates full price, and after checking, it seems to be mixed stocks. Could you please contact our customer service by email ([email protected]) to get a full refund on those expired products? All the best from the Supersmart Team

Response from SuperSmart USAApr 2, 2020

Hello Arthur, Thank you for taking the time to write a review! You can subscribe to our newsletter on the website. We send a promotional email with coupons and discounts every Saturday. For example, tomorrow will be "for 1 product bought the second will be 50% off." I hope this will help you, Best wishes from the Supersmart Team