SuperSmart USA Reviews | Read Customer Reviews of us.supersmart.com

SuperSmart USAReviews of us.supersmart.com

4.5790 reviews
Personal Care
66 W Flagler St, STE 918, Miami, Florida

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SuperSmart USA

About SuperSmart USA

SuperSmart, a pioneer in nutritional supplements since 1992For over 30 years, SuperSmart has helped customers around the world restore and maintain good health through science-based nutritional supplementation. Since 1992, our mission has stayed the same: offer supplements of uncompromising quality, formulated on the latest scientific research and produced to pharmaceutical standards.Our catalog includes more than 400 products covering vitamins, minerals, probiotics, antioxidants, anti-aging formulations and phytonutrients, available as softgels, capsules, tablets, powders and enteric-coated pills. Every product is manufactured in GMP (Good Manufacturing Practices) and HACCP (Hazard Analysis and Critical Control Points) certified facilities located in the European Union and the United States.We are committed to clean formulations. Our range features Gluten-Free, Non-GMO, Additive-Free, Soy-Free, Nanoparticle-Free and Vegan-Friendly products, with full transparency on product origin, ingredients and dosages, so you always know exactly what you are taking and why.Our guiding principles have remained the same for more than three decades: quality, safety, efficacy and scientific validation. Each formulation is evidence-based, and we document the research behind our ingredients so customers can make informed decisions.Ordering from us.supersmart.com is simple, with reliable delivery across the United States, a subscription program for your daily essentials and loyalty discounts for returning customers. Our customer service team is available at [email protected] and is happy to help with any question about products or orders.

SuperSmart USA (us.supersmart.com) has 790 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: us.supersmart.com
Website: us.supersmart.com
Category: Personal Care
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SuperSmart USA reviews

Showing 57 reviews with 1 star · Clear filters

Ronald R.
Jan 1, 2025
The web page is still dysfunctional
The web page is still dysfunctional. And then when I add (manually) my address it triggers a fraud alert for my credit card. I wish there was a pay pal button... The previous web site worked fine... but I guess that's why it was changed. This would have been a $500 order and last week's $200 order. The website on " fullscript.com "works too easy for me to spend any more time as a loyal customer here. Also. Why is there not a" keep shopping " button after I add an item to the cart.
Response from SuperSmart USAJan 2, 2025
Dear Ronald, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you’ve experienced with our website. Your concerns about functionality, payment methods, and ease of navigation are very important to us. We are actively working to address these issues, including improving the checkout process to prevent credit card alerts and considering additional payment options such as PayPal. Your suggestion for a "Keep Shopping" button after adding items to the cart is also well noted, and we will share it with our development team. We deeply regret that these challenges have impacted your experience with us, and we appreciate your past loyalty. We aim to resolve these issues swiftly to provide a smoother shopping experience moving forward. If you have any immediate concerns or need assistance placing your order, please don't hesitate to contact our customer service team at [email protected] or call us at +1 (786) 522-3907. We're here to help. Thank you again for your valuable feedback, and we hope to regain your trust in the future. Best regards, Customer Service Team SuperSmart
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CHANDLER E.
Sep 16, 2024
You raised price 30$ and I haven't…
You raised price 30$ and I haven't received it.. this product is everywhere saying it 1000 mcg. 50mcg. They have 1000mcg for 50$ but looked closer and its its bpc blend. So after or if I receive I will to those once yours comes in and I get in my system. I will buy from other... also I will never buy product ever form cause you raise price 40pct...
Response from SuperSmart USASep 17, 2024
Dear Edward, Thank you for your review and for bringing your concerns to our attention. I want to inform you that the product in question has been discontinued due to regulatory changes, as it is now forbidden in the U.S. Please reach out to our customer support team at [email protected] or call us at +1 (786) 522-3907 for assistance with a full refund for your order. We sincerely apologize for the inconvenience and frustration this situation has caused. We appreciate your understanding and are here to assist you with any further questions or concerns. Best regards, Customer Service Team SuperSmart
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Gary
Sep 2, 2024
Ordered over 2 weeks ago and nothing
Ordered over 2 weeks ago and heard nothing. Will not reorder from this company and will likely have to request return of my finds
Response from SuperSmart USASep 3, 2024
Dear Gary, Thank you for your feedback, and I sincerely apologize for the inconvenience you’ve experienced. It appears that your order was unfortunately lost by USPS, which is why you haven’t received it yet. I want to assure you that we are shipping a replacement this morning to ensure you receive your order as soon as possible. We deeply regret the delay and any frustration it has caused. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Best regards, Benjamin Customer Service Team SuperSmart
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Sykes
Jul 15, 2024
My credit card was charged for the…
My credit card was charged for the order, but it's not been shipped as far as I can tell. I have no idea if I'll even get it. Just tried to phone your customer service line in your reply and there was no answer. It does say it's open at 9 Eastern time.
Response from SuperSmart USAJul 15, 2024
Dear Sykes, Thank you for reaching out and sharing your concern regarding your recent order. If you are satisfied with our service, we would appreciate it if you could update your review :). Best regards, Customer Service Team SuperSmart
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AJ
Jun 26, 2024
I purchased peptides from Super Smart…
I purchased peptides from Super Smart 4/24. 6/24, 2 mos later, went to reorder and price nearly DOUBLED. There are now some negative reviews surfacing on their website about this. Buyer beware. There is no way materials or production costs doubled in 2 mos. This is a greedy company gouging the consumer and should not be trusted
Response from SuperSmart USAJun 26, 2024
Dear AJ, Thank you for sharing your feedback. We understand your frustration regarding the recent price increase for our peptides and apologize for any inconvenience this has caused. At SuperSmart, we are committed to providing high-quality products to our customers. The recent price adjustments reflect significant increases in production and raw material costs that have occurred over the past few months. These adjustments are necessary to maintain the quality and efficacy of our products. We assure you that the decision to increase prices was not made lightly and was driven by factors beyond our control. We always strive to offer the best value to our customers and regularly review our pricing structure to remain competitive while upholding the highest standards. We appreciate your support and hope to continue serving your health and wellness needs. If you have any further questions or would like to discuss this matter in more detail, please feel free to contact our customer service team. Thank you for your understanding. Best regards, Customer Service Team SuperSmart
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MANGAL S.
Jun 21, 2024
The price of this purchase was too…
The price of this purchase was too expensive.
Response from SuperSmart USAJun 24, 2024
Dear Stephen, Thank you for taking the time to share your feedback with us. We understand your concern regarding the price of your recent purchase and appreciate your honesty. At SuperSmart, we strive to offer the highest quality supplements using the best ingredients available, which can sometimes reflect in our pricing. We regularly review our pricing structure to ensure we are providing the best value to our customers. We also encourage you to take advantage of our various promotions, loyalty programs, and subscription discounts that can help make our products more affordable. If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We appreciate your support and hope to continue serving your health and wellness needs. Best regards, Customer Service Team SuperSmart
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PRADO FLORES I.
May 8, 2024
Shipment information outdated
Shipment information outdated, shipment service too slow
Response from SuperSmart USAMay 8, 2024
Dear Customer, Thank you for taking the time to share your feedback. We understand your concerns regarding the duration of the shipment and the outdated shipment information. Shipping from the US to Mexico can indeed take longer than expected, primarily due to the customs processes that are out of our direct control. We are continuously working with our shipping partners to improve and provide more accurate and timely updates. We aim to make this process as efficient as possible and are committed to enhancing our tracking systems. We apologize for any inconvenience this has caused and appreciate your patience and understanding. If there is anything else we can assist you with, or if you need more specific details about your shipment, please don't hesitate to contact our customer service team. Thank you for your understanding. Best regards, Customer Service Team
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TRACER C.
Apr 26, 2024
auto ship problem
I am being charged for a shipment I do not need. I already have plenty of these products. I thought I had delayed this transaction. I seem to get confusing emails
Response from SuperSmart USAApr 27, 2024
Here's a suggested reply to the Trustpilot review about the auto-ship issue for SuperSmart: Dear Charles, Thank you for reaching out to us with your concern. We apologize for any confusion caused by our auto-ship program and the emails you received. It's important to us that our services are clear and meet your needs. We would like to resolve this issue promptly and ensure that your auto-ship settings are adjusted to your satisfaction. Please contact us directly at [email protected] so we can verify the status of your account and make any necessary changes to prevent future unwanted shipments. Additionally, we will review our communication process to make it more straightforward and helpful for our customers. Your feedback is invaluable in helping us improve. Thank you for your patience and for bringing this to our attention. We look forward to making things right. Warm regards, Customer Service Team, SuperSmart
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