SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAJul 23, 2024

Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your shipment and our website. We are glad to hear that Dania was able to assist you effectively and that you received your shipment promptly after the rescheduling. However, we understand your frustration with the issues related to our website and the difficulty in changing your auto-ship settings. We are currently working on improving our website functionality and fixing broken links to ensure a smoother experience for our customers. In the meantime, we have noted your request to change your auto-ship date to August 26th and will ensure this is updated for you. We also apologize for the inconvenience you faced while trying to reach our customer service team. Our call center is open from 9 am to 1 pm and from 2 pm to 6 pm EST, and we are committed to providing better support during these hours. Please contact us directly at [email protected] or call us at +1 (786) 522-3907 during our business hours, and we will be happy to assist you further and ensure your auto-ship settings are correctly updated. We appreciate your patience and understanding as we work to improve our services. Your feedback is invaluable to us, and we hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team SuperSmart

Response from SuperSmart USAMay 9, 2024

Dear George, Thank you for your review and for bringing these issues to our attention. I apologize for the inconvenience and confusion surrounding your recent order with us, particularly concerning the timing of the shipment and the difficulties you faced with updating your payment information. At SuperSmart, we strive to provide clear, flexible purchasing options, including the ability to easily update or change payment methods and cancel orders when necessary. It seems we fell short of these goals in your case, and for that, I am truly sorry. To resolve this matter and ensure your satisfaction, I would like to investigate this further and see how we can correct the issue regarding the unwanted shipment and payment method updates. Could you please contact us directly at [email protected]? We want to make sure we address all your concerns and adjust your account according to your preferences. We appreciate your feedback as it helps us to improve our service. We are committed to making this right for you and look forward to speaking with you soon. Thank you for your patience and understanding. Best regards, Customer Service Team, SuperSmart

Response from SuperSmart USAMay 17, 2023

Dear Jesse, Thank you for taking the time to leave a review on Trustpilot. We sincerely apologize if our actions have led to any misunderstanding or distress. We want to assure you that we take our customers' privacy and data security very seriously. For more than 30 years, we have been committed to not selling any customer data, and we want to clarify that we have not violated this policy. We work with a third-party shipment manager to process and deliver orders, but we ensure that they are compliant with our strict data privacy guidelines. This partnership is meant to provide a more efficient and seamless experience for our customers. We apologize if this has caused any confusion or concern. We understand the importance of data privacy, and we would never compromise the trust that our customers have placed in us. If you have any questions or concerns, please don't hesitate to reach out to our customer support team at [email protected]. We are here to help and address any issues you may have. Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. Sincerely, Benjamin Manager Supersmart USA

Response from SuperSmart USASep 14, 2021

Hello and thank you for your review. The Beta ecdysterone we use is HPLC tested which is extremely expensive but 100% reliable. While the cheapest versions online are UV tested. I hope this will help you to understand the difference in price. Supersmart Team

Response from SuperSmart USAAug 26, 2021

Hello and thank you for your feedback! Please don't hesitate to contact us on [email protected] or by phone +1 (786) 522-3907, Monday to Friday 9 am to 7 pm. We will be happy to help you with your order. Best regards from the Supersmart Team