OSIM USAReviews of us.osim.com

Response from OSIM USANov 19, 2025

OSIM North America – Official Response Hi Adam, Thank you for sharing your feedback. We would like to clarify the situation regarding your request for a replacement power cable. Your review suggests that OSIM refused to assist unless you “fly to Singapore,” which is not accurate. The issue is not unwillingness to help, but rather that OSIM North America cannot supply or ship parts outside our designated service region. Since you are located in Germany, all product support—including replacement power accessories—must be handled by OSIM Europe or OSIM Singapore, depending on where the product was sold. To clarify: • You were not asked to travel; you were redirected to the correct service region. • Electrical accessories cannot be shipped internationally due to safety regulations, certification requirements, and regional voltage standards. • Your unit was purchased at Gamescom 2022, which falls under OSIM Europe’s jurisdiction, not North America. We understand the inconvenience of needing a region-specific part and acknowledge that your request for cable specifications was reasonable. While we cannot override global service boundaries, please refer to OSIM Singapore for additional support. If you have any further questions or would like to update your contact information, please reach us at [email protected]. Thank you for your understanding. — OSIM North America Customer Service