Naturewall USReviews of us.naturewall.com

I wish I saw their reviews before I ordered the products. I ordered my products from their US store. However, the shipment was made from UK and now I have to deal with US Customs and DHL. In their website, it says 5-7 days. It's been 19 days since my order and I still didn't receive my products. My client is so frustrated because I can't complete the installation and I'm so frustrated because I called their support line. It transfers you direct to voice memo. They don't have any agents for you to talk. I still didn't get contacted by anyone. Probably some kid managing this business by himself.

The shipment didn’t arrive in time and I requested to cancel the order, however your team did not and I had to refuse the delivery because of that. I am still waiting for the refund.

We still have not received our order because of a declaration that has to be filled out. I called and spoke with someone on Monday and she said she’d take care of it. DHL is holding our wood because they said no one will contact them from your office. We are about to lose our contractor because you said it would be here by last Wednesday. If we do not hear from someone Monday the 11th of November, you can give us a full refund and we will go a different route! My number is 18657651168. My order #1370US

I never received what I paid for. I send an email to naturewall in Europe and then received an email saying that they shipped what I paid but nothing happens. If you try to call or email the US is not going to work. So, don't believe in this brand or website because they steal your money.

Nice hefty panels, but no mounting hardware is included. The smoked oak color, I’d say, is significantly darker than the sample we paid for, beyond what the usual “differences in natural materials” implies / permits

still waiting for my shipment

Slow Shipping, Customer Support was slow to respond

Ordered a product on July 31 with shipping promised in 5-7 business days. After repeated calls and emails to find out where my order was, I received an email 16 days later, that the product wouldn't be in stock for another month. I immediately canceled our order and have yet to receive a refund, over 2 months later, even after repeated follow-up emails and calls.