Four SigmaticReviews of us.foursigmatic.com

I have ordered a ton of coffee from Four Sigmatic simply because I do truly love their coffee, but I've finally hit my limit with them. First, they have the most inaccessible, unaccommodating customer service. They don't list a phone number to call, they make you text/email, and they might get back to you in 5-7 days, so forget about any "emergent," real-time customer service. Once you do get a hold of someone, they do not offer any solutions. Then there's their shady business practices. To cancel a subscription, they make you go through five "are you sure?" windows before actually cancelling your subscription. So, many times, I believe I've cancelled my subscription, but I actually haven't (according to them) because of not fully completing the ridiculous number of "are you sure?" subsequent windows. They also don't give you a heads up that your subscription is about to be charged; they just ship it out. Of course, this is not "illegal," but it is a little shady, especially when you believe you've already canceled your subscription. Most companies these days offer this curtesy, and it's simply a best practice policy that should be in place. The biggest kicker is that they have consistently charged me a higher price for my coffee subscription than what is the listed price in my subscription. This is not just shady, it's WRONG. You can't tell a customer their product is one price and them charge them a higher price when you run their card! Bottom line, it's a shady company that likes to play games. Done with them.

Cannot speak to a person and email responses are generic AI. Charged me when I cancelled my subscription. Bombarded with coupons that make products cheaper than when you have a subscription, referred a friend and didn’t receive $10, cannot get a response.

Worst customer service ever. I have ordered over $600 worth off Four Sigmatic products over the last couple of years. This last subscription order I placed on Black Friday was canceled by you, for fraud. It was not fraud, I emailed to say it wasn't fraud and to please re-place the order. I got an email saying she could not and I would get a refund. No mention of that I could re-order and be given the same discount, so I emailed back and asked for the same discount because you mistakenly canceled my order. Got an email back saying that it wasn't their fault and that no I could not get the same discount. What horrible customer service, I will never give my money to your company again. I can't believe you are still in business if that's the way you treat customers, as other reviews have mentioned this also.

They have very deceptive marketing, ordering and subscription services. You are offered a special deal and when you try to redeem their special they bombard you with other product offers then in the end you can't redeem your original offer. They put items in your cart as you are trying to check out and if you keep them you lose your original offer... the scams are never ending. Also beware...They do not give you a heads up e-mail when a subscription is about to renew so if you are not ready, you end up with way more product than you ordered. I've also received bags of 10oz coffee when the product I ordered was 12 oz.

I tried to get the info how to order to ireland. although i send a photo of the list (countries for you delivery) where ireland is NOT included they wrote it is. This is no help but rather a way to upset!

Just to reiterate four sigmatic is a crooked company DONT give them a credit card number or they will steal from you too I am absolutely disgusted that these kind of losers are able to steal money from people and get away with it but their time is coming because GOD does not like thieves “ Praise God “

Horrible customer service. It’s been nearly 2 weeks with multiple messages sent, and I’ve gotten zero response. I was charged for my subscription and sent the wrong items. Complete failure of customer service.

I agree with others in that Four Sigmatic has horrible customer service. AI response via email, charged me after emailing I did not want the product. Phone number doesn't work, no one gets back to you. And, the protein powder is the worst ever!