Four SigmaticReviews of us.foursigmatic.com

Am i a customer? NO But having seen their deceptive tactics on subscriptions and poor customer service they are not deserving of my money. A new customer lost

As a best-selling author of four separate business books, here's a business lesson: The website checkout flow tricked me into an accidental subscription (I intentionally selected what appeared to be a one-time purchase). I only discovered it when the second box arrived. Support replied quickly via text, but required me to pay return shipping before issuing a refund. This was a missed opportunity. A simple goodwill refund + letting me keep the product would’ve turned me into a promoter — I could’ve shared the coffee with coworkers and likely created new customers. Instead, I had to orchestrate the return before receiving a refund. So instead of a win-win, they’ve created a lose-lose situation. I hope they consider this in their future dealings with customers. Small gestures build loyalty. Friction like this creates vocal detractors.

I was skeptical about the mushroom coffee but I tried it while trying to cut back on caffeine. Tastes smoother than standard coffee, less acidic. Good product, I think my focus is increased but not sure how much of it is placebo. Would only buy again if it’s on sale or part of a bundle.

This is a trickster website. They auto set you up with a subscription without your consent. Then they act like they are responsive when you complain, but STILL charge you after saying you have cancelled a subscription you never knew you had. They must be desperate! It’s bad biz

Leaving a review here since this company somehow has two trust pilot profiles. They’ve gone so terribly downhill that it actually makes me sad. I’ve been subscribing to a few products for years and it used to be amazing - good discount for subscribing, a heads up email well before shipping so you could cancel/edit/etc, freebies in your orders, and so on. First, the freebies stopped. Then, the heads up emails stopped, resulting in a couple orders I didn’t want/need but of course had to pay for. The thing that finally led me to leaving this review is that I asked them to cancel an order that was going to ship and I included the order number in the request. They pretended they needed to know which order so they could sit on the request until the order shipped (again, they had the associated order number. They were being intentionally obtuse because they knew there wasn’t much time between when I reached out and when the order would fulfill).

TERRIBLE CUSTOMER SERVICE. They keep sending me CALM and charging my card for a product I do not want and telling me to go into my account and cancel the subscription but there is none listed in my account to cancel. This company is ripping me off and cealry I am not the only one.Its a shame becasue the product is good but they are dishonest... are committing fraud... and there is no way to communicate with them so I have to block charges.

Like the variety of coffees, but the customer service is terrible! They may need to invest in a few more humans... and there are much better chatBOTs that could help. The experience is so bad, I might just stick with CUPPA.

If I could give a lower rating I would. I tried the coffee and it was ok but after the promotional offer I was surprised to find out that somehow I was subscribed to a monthly shipment costing $45 per month. I had to have Pay Pal cancel recurring payments and after trying to reach four sigmatic using two listed phone numbers that didn’t work and many emails they finally refunded and cancelled the “subscription “. Don’t do business with these bad actors.