Stephen G.
Please do your research
I don’t normally have time to do reviews when I do it’s a 5 star but I feel obligated to leave this review. This product has some pretty large design flaws. Pros: Looks good, structurally sound. Cons: we’ve had 4 service technicians and 2 contractors come by within 3 years. We’ve lost the freezer (3) x and now the refrigerator once. Here at the issues 1. If the ice tray is full, you pull it out and ice drops out, you can’t reach it so when you close the fridge the ice breaks the grating and/or the fridge won’t close. We keep a pair of prongs by the fridge for this purpose, it happens quickly so if one piece of ice falls the freezer will shut but it’ll leave a 1/8” or so gap. We’ve done this twice and lost everything in the freezer due to this. 2. The gaskets fail quickly, 2.5 years in and the door gaskets don’t seal. We travel a lot so we aren’t even here 50% the time. 3. We ordered the SS door to put onto the built in: the door handles strip easily, I’ve essentially had to use super glue to hold it in. 4. The water seems to work 80% of the time, despite being “on” on the control panel it takes 2-3 days and we just wait. 5. I’m now on my 2nd reprogramming of the control panel, everything keeps failing, now it appears the capacitor has blown. 6. We are 2 weeks and counting waiting on “customer” service to assist, I have a 3 year old and a 3 month old needless to say this “Italian” piece made in china isn’t worth the $9500 I paid for it. I’d strongly encourage everyone to do a very deep dive. Appliances fail but in 20 years this is my first negative review I’ve ever given so please do your homework.
Response from Bertazzoni USOct 21, 2025
Dear Mr Goss, Thank you for taking the time to share your detailed feedback. We truly regret the inconvenience you’ve experienced and understand how frustrating this situation has been, especially given your circumstances. Our customer service team is already in contact with you and actively working to resolve the remaining issues. We appreciate your patience and the opportunity to make things right. Kind regards, The Bertazzoni Team