For over 140 years, Bertazzoni cooking appliances have helped people bring the best of home-cooked food to the family table. Bertazzoni has built a reputation on the quality of its engineering and a deep passion for food and family. Born in 1882 Emilia-Romagna, Italy, they are now available around the globe. Whether you choose our built-in or free-standing Bertazzoni cooking appliances can help you cook with precision, flair and flavour.
Bertazzoni US (us.bertazzoni.com) has 118 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
us.bertazzoni.com
Website
us.bertazzoni.com
Category
Appliances & Electronics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Our range is wonderful, but Bertazzoni US has not responded to repeated requests efforts to reach them for support. At this price, that’s nuts.
Response from Bertazzoni USFeb 10, 2026
Dear Customer,
we sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
CS
Corey S.
Beautiful but poor experience with reliability
The unit itself is beautiful. The issue is it has had more days where it needed to be serviced compared to days working properly. I've had this unit for a year and a half and have had to have it serviced too many times to count.
Response from Bertazzoni USJan 28, 2026
We appreciate you bringing this to our attention. We're sorry your experience has been less than ideal due to the frequent need for service. We would like to look into your case.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards,
SC
Scott
This company sucks
This company sucks. No parts available. No fridge for 2 months as a result. The fridge is only 3 years old and the same part has broken twice.
Response from Bertazzoni USDec 9, 2025
Dear Scott,
we're very sorry you've had trouble getting parts and have been without your refrigerator for so long.
We appreciate you taking the time to share your concerns. We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
The Bertazzoni Team
JT
Jt
Still not working
Still not working
Response from Bertazzoni USDec 2, 2025
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected].
Best Regards,
The Bertazzoni Team
AB
Anne B.
Bertazzoni Never Worked from the 1st day.
My Bertazzoni electric oven has never ever worked properly . It’s always 25-50 degrees hotter than it’s supposed to be. Bertazzoni sent out a repairman when I first received t
My stove and he never fixed it. I would NEVER recommend Bertazzoni!
Update: Received an email requesting an update to review so here goes. Bertazzoni has done absolutely nothing to resolve the issue with this stove with defective oven! They are rude.
Response from Bertazzoni USNov 18, 2025
Updated Jan 13.
Dear Anne,
We are truly sorry for the inconvenience this situation has caused you. We would like to clarify that our team reached out to you with the intention of offering replacement parts as a gesture of goodwill, since your product is out of warranty. According to our records, this offer was declined.
That said, we remain open to a constructive dialogue and kindly invite you to contact us privately so we can further review your case and explore any possible alternatives. Customer satisfaction is very important to us, and we hope to have the opportunity to resolve any misunderstanding.
The Bertazzoni Team
Update Dec 01.
Dear Anne,
we know that our service team has reached you to follow up.
Please, may you need any further help we are at your disposal.
Best Regards,
The Bertazzoni Team
Dear Customer,
We appreciate your feedback and regret that your oven's temperature is inaccurate. We're sorry the initial repair was unsuccessful. We'll share this information with our service team to investigate and improve our support.
We have sent you an information request via email to look into your issue.
We remain at your disposal and look forward to your response.
The Bertazzoni Team
CU
Customer
No Warranty Coverage
Exhaust hood is only 2 years old and no longer functions and Bertazzoni won’t provide any warranty coverage. Horrible policy and craftsmanship. Considering the price and age, the repair cost should be covered by the OEM instead of the customer. Refuse to purchase Bertazzoni appliances ever again and will recommend others against doing so.
Response from Bertazzoni USNov 11, 2025
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
To assist you more effectively we have sent you an email to investigate your case.
The Bertazzoni Team
KK
Kalyan K.
Broke within a month and no support under warranty
Broke within a month. Customer support is unresponsive to non-existent and it’s been another month of running after them to get things fixed/replaced that are covered in warranty!
And when their “technician” visits , they refuse to do any repair work. All they want to do is to “document the issue” for the next technician !!!
Response from Bertazzoni USNov 3, 2025
Dear customer,
we regret to hear about the issues you've experienced and the unresponsiveness of our support. We apologize for the delay and the trouble with the technician visits.
We are looking into this, and we appreciate your patience.
Please check out your email.
The Bertazzoni Team
BU
Brian U.
The compressor already broke after a…
The compressor already broke after a little over a year and the door handles constantly come off.
**Update - it has been 4 weeks since I reported my issue and my refrigerator is still not fixed. Their US servicer hides behind the fact that the parts come from Italy. I have been told it will be at least another 2 weeks before the parts come in, just ridiculous as that will be at least 6 weeks without a working refrigerator - at this is a fridge less than 2 years old.
Response from Bertazzoni USOct 14, 2025
We appreciate your feedback and are sorry to hear about the compressor and door handles. We have reached out via email to help with your issue. Best Regards, The Bertazzoni Team
