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Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

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Electronics & Technology
Appliances & Electronics
Bertazzoni US

Bertazzoni USReviews of us.bertazzoni.com

3.0118 reviews
Appliances & Electronics

Bertazzoni US3.0

Reviews118 About Contact

Overall score

3.0 out of 5

Average

Average of 118 reviews

Distribution

5★36%
4★9%
3★7%
2★12%
1★36%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

us.bertazzoni.com

About Bertazzoni US

For over 140 years, Bertazzoni cooking appliances have helped people bring the best of home-cooked food to the family table. Bertazzoni has built a reputation on the quality of its engineering and a deep passion for food and family. Born in 1882 Emilia-Romagna, Italy, they are now available around the globe. Whether you choose our built-in or free-standing Bertazzoni cooking appliances can help you cook with precision, flair and flavour.

Bertazzoni US (us.bertazzoni.com) has 118 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: us.bertazzoni.com
Website: us.bertazzoni.com
Category: Appliances & Electronics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bertazzoni US reviews

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Vincent L.
Mar 10, 2026
No one has EVER contacted us back…
No one has EVER contacted us back regarding replacement of the shelf. If we had known your products were so flimsy we might not have bought them.
Response from Bertazzoni USMar 13, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
Daniel D.
Mar 10, 2026
Bertazzoni refrigerator not recommended
I purchased a Bertazzoni refrigerator, right after 2 years of being used we had problems with refrigerator. Compressor and the main board were no use. Month after replacing compressor and board, refrigerator was not cooling. Tech came back again to check refrigerator and they were no leaks. Tech mentioned that the Yoder loop was defected. We called Bertazzoni and the only thing they mentioned we will call back. I will not recommend Bertazzoni refrigerators to no one. Waste of money.
Response from Bertazzoni USMar 10, 2026
Updated March 13th Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team - Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
Joe L.
Mar 4, 2026
Our two month old range quit working
Our two month old range quit working, filed claim - after three weeks they are radio silent and we have no plan for repair. Not a luxury product if they don’t back it up a the quality isn’t there to begin with. Also, plastic legs - thought they would be metal for $3400.
Response from Bertazzoni USMar 6, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
D D.
Feb 24, 2026
Had this stove for a little over 3…
Had this stove for a little over 3 years paid $$$$ and basically shorted out The customer service is basically too bad for you and doesn’t follow up
Response from Bertazzoni USFeb 24, 2026
Updated 17/03 Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team Dear Customer, We regret to hear about the issues you’ve experienced with your stove and our customer service. We would like to investigate your case further. We have sent you an information request via email — please check it and provide the requested details. Best Regards, The Bertazzoni Team
Report
Akash S.
Feb 22, 2026
Everything went wrong
Everything went wrong. First, products itself are bad. In just 2 years they stopped working. My dishwasher is just 2 years 3 months old and has stopped working completely. I had registered it and hoping for extended warranty. I raised multiple tickets, sent emails but no confirmation from Bertazzoni, really pathetic customer support. I am still waiting for response and resolution.
Response from Bertazzoni USFeb 24, 2026
Dear Customer, We regret to hear about the issues you’ve experienced with your stove and our customer service. We would like to investigate your case further. We have sent you an information request via email — please check it and provide the requested details. Best Regards, The Bertazzoni Team
Report
Brian K.
Feb 19, 2026
MAIN BURNER DOES NOT IGNITE
Missed the Bertazzoni 3 day response window about below review. Please reopen window as stove issue is unresolved. Purchased a Bertazzoni 30” Professional Series all gas range. When you pay $5700 for a stove, you expect the burner to ignite! Not so with our stove. Called Bertazzoni and was told it was out of warranty. Stove was 2 years old. Called dealer I purchased from and the service company will come to look at for a $325 diagnosis charge, before doing any repair. DO NOT WASTE YOUR MONEY ON THIS STOVE!
Response from Bertazzoni USMar 13, 2026
Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
Shannon G.
Feb 12, 2026
They did not fix it because it needed… too far
They did not fix it because it needed to thaw before they could fix it. They were supposed to call me back to reschedule a time to come back and they still have not.
Response from Bertazzoni USFeb 13, 2026
Updated 17/03 Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
Chad K.
Feb 10, 2026
No one followed up with me for…
No one followed up with me for technical support
Response from Bertazzoni USFeb 13, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report

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