Bertazzoni USReviews of us.bertazzoni.com

Bought a new Ref few months in advance for my new house. As unit was being installed in new house right side door was damaged. A replacement door was sent and the service company came to install and door was damaged in same exact spot as the original, although a bit less intrusive, so we had them put it on. Contacted distributor and was told Bertazzonni only warranty cosmetics for 30 days after purchase. Found out that the distributor covered the cost. I proved to them by showing my new house closing documents that the factory sealed box was opened and installed several months after purchase. I wrote to Bertazzonni and didn’t receive a response back. Called the call center no response Even e mailed the ceo no response I understand the 30 day cosmetic window for a claim, however do you the circumstances this should be covered Not a great experience with a horrible outcome Unit was bought from Milestone Distributors In Carrolton Texas and services by Euro Tech in North Charleston SC

Temperature gauge which does not work, will not honor their warranty. Was told to purchase thermometer (Amazon about $7.00) however the range purchased was $6,000.00!

We have 2 Bertazzoni ovens at our house. We ran a self-clean cycle on both of them for the first time. On one, the thermostat broke due to the high temperature and we had to take the whole oven out to replace the thermostat. On the other one, the entire glass door completely shattered during the cycle due to the high heat. We followed all instructions properly for the self-clean cycle and still had these issues. Really disappointing. Also, I called Bertazzoni for help and they wouldn't even talk to me. They told me to call a third party for service. I explained that I bought the new glass for the door and just needed to know which way to face the glass (if it's installed backwards it can shatter...which is probably why it happened the first time when it was installed at the factory). They wouldn't even answer my question and made me call a third party service contractor. Ridiculous. UPDATE to reply to Bertazzoni: Both ovens were purchased in 2023. We are just outside of the manufacturer's warranty at this point so I purchased the replacement parts myself. I don't feel that we were at fault and feel that Bertazzoni should have owned responsibility as a defect to their self-clean function but regardless, we paid for these parts ourselves.

It is a nightmare to deal with this company.

This is a follow-up to my Trustpilot review from Feb 24, 2026 (Master Series Induction Range knob stem broke off without any force applied). After I provided very thorough documentation of the issue, a Bertazzoni National Service Manager indicated that I'd be reimbursed for at least a part of the repair cost. But then he just disappeared, and multiple emails since then have gone unanswered. A quick Internet search reveals that others had very similar experiences with this same manager. This reflects poor customer service and a complete disregard for the customer.

Buyer beware! Glass door on my oven spontaneously shattered. I have been given the run around for 3 months on getting it repaired. They market themselves as a high end appliance manufacturer but their products are very poorly made. Updated Response: I am writing to formally express my deep dissatisfaction with both a serious safety defect in my Bertazzoni oven and the inadequate, patronizing response I have received from your customer service team. I purchased Bertazzoni appliances based on the brand’s reputation as a premium, high-end product. I expected that standard of quality to extend to both the product and your customer service. Neither has been acceptable. The glass door on my oven shattered — a dangerous and unacceptable failure. When I contacted Bertazzoni, rather than receiving a prompt and professional resolution, I was met with a dismissive and patronizing response. This is not how a safety-related complaint should be handled. I have since researched this issue and found that other customers have experienced the same problem with shattered oven glass doors. This pattern suggests a systemic defect, not an isolated incident. I am requesting the following: • Immediate replacement of the defective oven door at no cost to me • A formal written acknowledgment of the defect • A commitment to how Bertazzoni intends to address this issue across affected units I also have filed a complaint with the Consumer Protection Agency I purchased this oven through my builder, Pelican Homes, Houston Texas 01/04/2024 Service # 9255451-1-oven

I have called 1 week ago and sent email.. explaining what went wrong with no one corresponding back to me.. Customer Service is not desirable. Product does not work and it has been almost 2 MONTHS.. WOULD NOT RECOMMEND THIS COMPANY, PRODUCT OR CUSTOMER SERVICE TO ANYONE.. IF NOT RESOLVED THIS WEEK, I WILL BE CONTACTING ATTORNEY.

I bought all my appliances in 2023, in 2025 my refrigerator stopped working… as per technician: December 17 2025 Verified no leaks - unit was full of Freon - Replaced compressor -and controls March 9 2026 Found unit with no Freon compresser very hot , refilled with r600 verified no leaks in evaporator or condenser or around welds - verified presser’s dropping . Isolated Yoder loop and there is the leak - unit is non repairable I have been contacting Bertazzoni warranty since that’s the only number I have and all they say is that unit is out of warranty and they can’t help me. How is it possible that a “high end” refrigerator only lasts 3 years?