Arlo Smart HomeReviews of us.arlo.com

I am filing a complaint with the Better Business Bureau as I spent over $800 on six Pro 2 cameras, hardware, set up and continue to pay Arlo a monthly fee to be able to view the activity on these expensive cameras and protect myself and my home. Since their website upgrade, I've been unable to watch live view as I get spinning circle and most of the time nothing loads. And now I am told there is no support or technical support because these are end of life? These are their own products and they charge a monthly service fee to their customers!! Arlo does an website upgrade and now this crooked company cannot provide me any support? And their only solution from their customer service team to me was to buy more expensive newer cameras. Not every customer can afford $800-$900 every 4 to 5 years. Arlo provides no support even while paying them monthly fees. This is a scam company and there are sooo many complaints out there with customers getting completely ripped off without any concern or help from Arlo. Shame on them! I opened a case with Arlo for some support so I can view the cameras I pay monthly for and bought and was promised in my case, in writing, that I would be shipped all new six cameras with RA to return the other cameras and very next day I’m informed they are not sending the cameras. How can they lie to their customers, even in writing???? Liars and scammers and they are going to lose so many customers due to how they poorly they treat their customers.

My base station stopped working. Support walked me through the same steps 20 times. They determined the device was defective and tried to sell me another one. I have hundreds of dollars worth of equipment that are worthless.

I've used Arlo Pro 2 cameras for many years and pay for the yearly subscription of $222. I had a contract for 5 cameras at two locations and App was straight forward and easy to use. Last month, Arlo updated their App and what a mess it is. It is difficult to use, that their customer support in some far off land doesn't even know how to work with it. I've talked with their support 4 times and it still doesn't work right. Another issue with the new App is that you can only have one location for each subscription. So, in middle of my contract term, they changed the conditions of my use and want another subscription fee. My advice is to buy a security camera system from a company that provides decent customer service and won't do a "a bait and switch" after you purchase a service plan.

Do not purchase Arlo cameras. Since the forced upgrade to their new app, critical functionality of custom camera modes have been removed, meaning there is no way to automate or create custom modes and automation, which is an essential function for users with multiple cameras. Combined with seemingly uncaring customer support, no recognition that the update has devalued their service, and no eta on a restoration of previous functions, Arlo has made it obvious what it thinks about its customers.

I have been an Arlo user for over 12 years. The product has been best in class with huge flexibility. I recommended it to everyone. Usability was not quite straightforward but the flexibility overrode this. This app upgrade from the legacy app has MASSIVELY DOWNGRADED FUNCTIONALITY. You cannot roll back either. Previously you could program each camera to do a range of functions on different schedules with different outputs. Now all cameras for each location function as a group with little to no separation of functions/responses at at camera level. Also Arlo SNUCK in re-pricing so that each location has to be on a separate plan - sort of understandable, BUT DECEITFUL. No discounts available for multiple locations either - Just a money grab. I had 4 locations with 15 cameras. Charges have now quadrupled with Functionality destroy!!! Usability is now so APPALLING & ILLOGICAL that you constantly need to refer to google for solutions. Worse, customer service answers to people's posted questions miss the issue & they give answers that might only solve half the problem & do not acknowledge that there is no complete answer. Customer service has promised to call me back, but never does! I now need to dump all my Arlo cameras, & cancel the service. I have 9 new upgraded Arlo cameras that are still in unopened boxes which I am in the process of offloading. Don't buy the marketing fluff, Arlo will only be useful now if you have a very very basic requirement of 1 or 2 cameras. Otherwise save the frustration and buy an alternative. Please do your google research!!!!

I was on the free plan for many years. Then the phone app updated and Arlo removed the free plan. I was using the Arlo with 2 cameras (that was the limit for free plan) using Arlo only once or twice a year. So the free plan worked perfectly for me. I've tried several times through the website as well as the phone app to add my 2 cameras to the base station, not working. It was simple before, press the sync button on the base station, press sync button on the camera. Now Arlo is forcing me to purchase a subscription. After trying to stay loyal to Arlo (since Nov 2018), I've now switched to Ring. MUCH BETTER SUPPORT.

WRITE A REVIEW, THEY SAY? WHAT ARLO? WASTE OF TIME & EFFORT. READ THE REVIEWS YOURSELVES? I WISH I HAD BEFORE I PURCHASED THEIR PRODUCTS. NO NO NO NO NO NO SCAMMING BUNCH OF PARASITES GLEN W NORTHERN RIVERS NSW

Looks like ARLO has collapsed. Their online technical advice failed. The APP chat system locked me out and doesn't recognise my password anymore. The web system allowed me to log in but will not allow me to call or get a return call. I would say this company is finished and it is time to bite the bullet, throw away the hardware and replace it with another brand. A terrible waste of time and money.