Arlo Smart HomeReviews of us.arlo.com

A never ending series of problems. Hopeless support.

I had a Arlo doobell and the Chime, within a month Doorbell went bad, I called and they sent a new one...no big deal. I had taken a subscription as well. The app kept dropping the activity feed history and every time. Customer service's response was to delete the device and add it again to the app, I had to do it enough times in 4 months that I got fed up and switched to a different product and cancelled my subscription. Then I noticed I was still charged for the subscription, upon calling the customer support they said they couldn't find the transaction. Then I noticed that they have been charging me for 2 subscriptions - the doorbell that was returned and the one they replaced....now I can't find a number to call or catch hold of anyone. This company is not a security company, its a scam hiding as a security company. Save your money and find other ways to protect yourselves.

Cameras kept disconnecting and took months to fix, for it to keep happening. The payment software after an upgrade wouldn’t remove an old card, couldn’t pay, lost subscription and couldn’t contact anyone as I hadn’t paid. Although their actual customer support was very nice, Arlo systems and software is awful. Not to mention the amount of lawsuits they’ve had against them. These cameras are going straight in the bin.

I wish I had came here before purchasing Arlo cameras, I agree with alot of what I'm reading here about their customer service or LACK of customer service.anyone who's first cam purchase is Arlo is probably content... anyone who's ever had Ring or Google Nest cams first realizes moving to Arlo is going backwards, there cameras are not near as good as Nest or Ring ..The Arlo app is the worst ever and not user friendly at all , I have reached out to customer service 5 times since buying Arlo cams 5 customer service requests and 0 customer service replies, However that all changed last night when I received 5 emails from Arlo the first and only communication from them at all and hilariously all 5 were them asking me to tell people how my customer service experience went .... LMAO you have to provide customer service to get rated on customer service......

HORRIBLE customer support! You have to deal with clowns in India. They speak terrible English and ask the same questions again and again.

Bought an Arlo Doorbell and connected to the Arlo App. All worked fine. However I bought this because it says it Works With Google because I wanted to announce that someone is at the door via my nest devices to anyone in the house. When trying to add the doorbell to Google Home and link it to Arlo it just comes up with a HTTP 400 error. So I put in a call to Arlo support. They pretend to care, but don't seem to know what they are doing. They showed me how to generate a log and I sent that to them. Two days later they just asked more questions, which I answered, but then nothing for days. Just returned it for a refund, their loss.

I've had Arlo Pro 2 cameras since 2017 and used them faithfully until 2025 when Arlo — the greedy company they’ve turned into — decided to slap an END OF LIFE label on them. Then they told me I had to buy the new Arlo Ultra 3rd Gen cameras with the Ultra SmartHub. I made it crystal clear to the Arlo salesperson that I did NOT want a monthly subscription and wanted to use the new system the same way I used my Arlo Pro 2 setup. He assured me, “No problem, just do port forwarding on your router and use a memory card in the base station.” Sounded simple, right? Well, after three days of waiting, dealing with tech support, and wasting seven hours following their instructions — all while struggling with a massive language barrier — I finally discovered how the new Arlo system actually works. And of course, it was exactly what I said I did NOT want. By the time the system even lets you see what’s happening, any criminal who appears on your property is long gone. Arlo has basically built a system that benefits criminals more than customers unless we pay for their subscription. Videos take minutes to become available, which makes the cameras practically useless for real-time security unless you give them even more money. This is deliberate corporate greed, plain and simple. They wrote the system this way so customers are cornered into paying for subscriptions we never needed with the Arlo Pro 2. It’s manipulation through software — “small code” designed to squeeze every last dollar out of loyal customers. I returned the cameras, the SmartHub, and every accessory — and naturally, Arlo made even that difficult. But once they were gone, I felt nothing but relief. I will never buy Arlo again, and I will never recommend them to anyone. Companies like this survive by draining money from people who just want simple, reliable security. I’m done feeding them, and I hope others stop giving their money to these greedy billionaire companies too.

While Arlo's security cameras are marketed as a convenient, wire-free solution for home surveillance, my experience indicates significant shortcomings that compromise their effectiveness. The core issues lie in two critical areas: severely underwhelming battery performance and a persistent, frustrating delay in accessing the live feed. For a security product, these are not just minor inconveniences—they are fundamental flaws that undermine the very purpose of having a camera system. I cannot, in good conscience, recommend this product to anyone seeking reliable and responsive home security. Detailed Analysis: Battery Life (Fails to meet expectations) One of the primary selling points of Arlo cameras is their wire-free, battery-powered design. However, the reality of the battery life is a stark contrast to the advertised claims. Instead of the several months of life promised, the batteries in my cameras consistently required charging far more frequently, often lasting only a matter of weeks, or even days, in high-traffic areas. This creates a cycle of constant maintenance that is both inconvenient and impractical. A security system should be a "set it and forget it" solution, not a demanding chore that leaves your property vulnerable while cameras are offline for charging. The poor battery performance is not only a major hassle but also a significant security risk. Live View Access (Unreliable and unresponsive) A crucial function of a security camera is the ability to instantly view a live feed to check on your property or respond to an alert. Unfortunately, the Arlo system's live view access is consistently unreliable. When attempting to quickly access a camera feed, the app often fails to connect, resulting in a blank screen or a lengthy loading delay. This lag makes the system useless for capturing and responding to real-time events. By the time the video feed finally loads, the person or event you were trying to see has already passed. This defeats the entire purpose of having a security camera for immediate visual verification.