us-deliver.comReviews of us-deliver.com

Best service and communication ever. Great customer service. Fantastic communication and very pleasant staff. Will be our shipper for ever no need to have any others Thank you.

I had really good experience with this company, they were all the time in touch, and bring my staff shortly.

I started communicating with Laura in February 2023 and I booked the shipment of 3 mirrors via fast sea shipping to the USA to arrive in March. Not only was the shipping date delayed, but 1 mirror also arrived shattered and the other two were sent to the wrong customers. I told Laura to open the boxes and check that the mirrors were shipping to the right customers. I was concerned after the invoice I received had the wrong weights next to the mirrors. I sent several messages telling her the mirrors are not to be shipped without the boxes being opened and checked first. The packing list I gave her had color pictures of the mirrors, weights, and measurements. I made it clear in several messages to her that the boxes needed to be opened and checked. I discovered after the mirrors arrived to my customers in the USA that one was damaged and the other two went to the wrong customers. I told her about this and she did not give me any money back for this failed shipment I paid her $676.75 which included a same-day bank wire fee. The cost of refunds and mirror replacements cost me over $1000. Laura told me she would give me a discount on my next shipment and took zero responsibility for the damaged mirror and for the mirrors that were shipped to the wrong customers. Why would I want to use this service again and get a discount after all the items shipped arrived damaged or at the wrong address? Laura even asked if I could spend my money to see if the customers wanted to switch mirrors which would cost me additional money in shipping. I have pictures of our entire message thread on what's app and she agreed to have the mirror boxes opened and checked. I asked if they were checked before they were sent off and she said yes. Then she answered they were checked by customer name on the boxes before they shipped out. I specifically asked multiple times for the boxes to be opened and checked. I told her they can't be shipped unless the boxes were opened and checked to verify that the customers were getting the correct mirrors that they order. She even tried to blame the warehouse for incorrectly marking the customer's name on the boxes when I specifically told her to check the mirrors inside the boxes before they ship for this reason! I told her to open the boxes to check and make sure the mirrors were shipping to the right customers before they got on the boat. This experience was a disaster that partly could have been avoided. Laura chose to ignore my specific instructions, take my money, and do what she wanted instead of what I told her was necessary to do. The two mirrors that went to the wrong addresses are entirely her fault and I should be refunded the shipping on both items for that level of intentional negligence. Laura refused to refund me anything and do right by me based on her lying to me and not checking the boxes before they were shipped to my customers. This has cost me over $1,000 and unhappy customers. I would avoid this freight forwarder at all costs! No accountability, integrity, or refunds are given when their mistakes or willful negligence costs you money!

Excellent English communication. Handled all details. Easy to work with. Happy with the service.

Excellent, excellent, excellent- Laura is a pleasure to work with and helped me through a few tedious transactions with grace and efficiency. Was able to get us a very competitive shipping rate and expedited the goods as soon as I requested with no issues. You can trust she will do a good job and take care of your shipment. Highly recommend!!

US deliver/ Laura is fantastic! Has helped me from day 1. Picked up my goods ,shipped very fast at a GREAT rate! I was new to shipping goods from china, she took the time to explain the procedure ( which no one else would do) got my order shipped fast, product arrived with no damage and beat other quotes by a considerable amount. I plan on always shipping with US DELIVER in the future !!!! Steve R.

Laura is always quick to respond and take care of all our requests with our vendors. We have already had more than 5 shipments and we are very satisfied.

Amazing took care of all my needs communicated with the sellers who didn’t speak English for me and ended up getting me a great deal and shipped my goods asap! They were able to pickup goods from 6 suppliers!!!!!!!!