Disappointed S.
US-Deliver.com hitch-hikers or scam.
US-Deliver.com advertises fast seamless transportation. That is not the case, I hired them on 7/22/2025 to transport 130 kg steel stair treads from China to my home in the US. As of 9/8/2025 my package still has not arrived. According to the Bill of Lading, it was put on container ship OOCL Sunflower, which arrived at Long Beach California on 8/24/2025. Since that time Laura has been unable to provide any information as to where my package is. She doesn't know if it's been unloaded from the ship. She doesn't know if it's in customs. She says a trucking company will deliver it to me but doesn't even know the name of the trucking company that will do so. She also can't provide any tracking capability for my package. At best It feels like US-Deliver is a one-person operation that attempts to transport shipments by hitch-hiking on ships or trucks that happen to be going in the right direction and have space available. At worse it's a complete scam and I'll never see my package. On 11/13/2025 Laura asked me to update this post, so here are my final thoughts. Out of the blue on 9/15/2025 I received a call from Old Dominion freight that they had my package and wanted to arrange delivery. They did so on 9/18/2025 and the package was in good condition. The driver for Old dominion did a great job helping unload, open the package and carrying the steel stair treads to the site in back of my house. Laura called me later and seemed surprised when I informed her of the same. Since I finally received my steel stair treads, I don’t still think Laura and US-DELIVER.COM are a scam. However, I still believe that the way she runs her business is seriously lacking in the areas of communication, organization, and planning. As a result of these failings, she appears incompetent. These failings caused me a lot of stress. To encourage Laura to do a better job when transporting by sea I would recommend to clients of US-DELIVER,COM that they break up payments into 4 equal parts during the transportation process; 1. Initial payment, 2. Upon receipt of bill of lading, 3. Upon start of verifiable transport by trucking company and 4. Upon delivery. A second idea would be for clients to insist that US-DELIVER.COM provide a complete end to end shipping plan before providing the initial payment. Such a plan would contain: When the package will be picked up from the sender and what company will be picking it up. Where the package will be stored between the time it is picked up and the time it will be loaded onto a ship. When the package will be loaded onto a ship, the ships name, its date of departure, its date of arrival and its port of arrival. When the package will be unloaded from the ship, who will unload the package and the complete address of the warehouse it will be stored in pending overland shipment. When the package will be picked up from the warehouse, who will pick it up, and how it will be routed via the trucking company’s hubs to its destination. When it will arrive at the destination and who will be delivering it. One other idea is that clients shipping valuable items could seek out shipping insurance from a third-party insurer.