Tom H.
US-Deliver.com made the import process seamless, easy, and worry free.
I absolutely would recommend using US-Deliver for freight forwarding. My company ordered industry specific machinery from a company in China. US-Deliver handled picking up the machines from the company, prepping for Fast Sea Freight, duties and customs, off loading at Long Beach, transfer to Fed-Ex Freight (with a lift gate delivery), and we received the machines in Florida safe and secure. Communication on the process was excellent and very responsive. For an example of timing here is what the timing ended up being for us: The machines were picked up from the Chinese manufacturer on 6/21/2023, Machines were uploaded on Fast Sea Freight on 6/26/2023, Machines arrived at the port of Long Beach on 7/16/2023, and were delivered in Florida on 7/31/2023. So from pickup to delivery (to Florida) was 40 days. A couple of things to make the process a bit smoother. Originally the machines were going to be delivered via FedEx Ground as the factory informed me that each machine was weighed 65 kg (143 lbs) actual weight was 68.5 kg (151 lbs) (The max weight for FedEx Ground is 150 lbs, hence the switch to FedEx Freight). Make sure you get accurate information from your supplier about actual weight). In addition, ask your supplier if they will require a formal declaration at pickup and inform US-Deliver during the quoting process. All this being said, this was our first time importing machinery from overseas and using US-Deliver made this process seamless, easy, and worry free.