Kiick
Customer Service is Good - Still some things I dont approve of
UPDATE - They did refund me 20% and the customer service was very good. However I still had to pay for something I essentially didn't want but had to order. And none of my concerns were addressed until after I paid. I wish they would address questions before needing to pay, but they didnt. Will I order the super next time from this company? verdict is still out but probably. Frustrating as the medication did not work. It was not strong enough. I set numerous notes to the physician to support to everybody saying that I want to try the quad mix. I sent notes both before and after I had to do my medical evaluation. But then of course companies want payment first so I had to pay and next thing you know they're sending me the exact same crap they did the first time without any other options. This occurred even though I did not want this medication and specifically said I needed to try something else. So as soon as I get their money they don't seem to care. And now I'm stuck with a $260 medication that did not work the first time. Definitely won't be coming back to this place.
Response from UrWay HealthOct 12, 2026
Hi Brandon, thank you for taking the time to leave feedback. We’re sorry to hear the experience felt frustrating, and we understand how important it is to receive the correct medication and timely communication. To clarify the situation for anyone reading, your original order was for Super Trimix, which is why the same medication was dispensed again. The physicians’ network requires patients to try standard Quadmix before Super Quadmix due to the added ingredient Atropine, so they were unable to prescribe the stronger version immediately. This prescribing requirement comes from the physicians, and we are not able to override their safety protocols. Once you reached back out, our team responded, escalated your unanswered questions to the physicians, and worked with you to resolve the issue. We provided a 20% refund on your Quadmix order and arranged ½‑inch syringes to help with dosing concerns. You let us know you appreciated the gesture and wanted to move forward. We agree your questions should have been addressed sooner, and we’ve already raised that with the physicians’ network. If you need any support with your current prescription or future orders, we’re here to help. UPDATED - Hi Brandon, thank you for updating your review and for recognizing the support and partial refund our team provided. We’re glad we were able to assist once you reached back out, and we appreciate you noting the positive customer service experience.