UrWay HealthReviews of urwayhealth.com

Response from UrWay HealthOct 19, 2026

Charles, we take damaged shipments seriously, which is why we began working on a resolution immediately after you reported the issue. You notified us of the damaged vial on October 15. We requested photos to verify the damage, and once those photos were received, approval for a replacement was obtained the very next day, October 16. Unfortunately, before the replacement could be shipped, a charge dispute was filed with your payment provider. When a dispute is active, we are unable to process a replacement shipment because doing so could result in both a refund and replacement product being issued for the same order. During our communications, you advised that the dispute had been removed. We checked and found that the dispute was still active. When we requested that the dispute be officially withdrawn so we could release the approved replacement, this review was posted instead. We respectfully disagree with the statement that there was "no response for almost two weeks." Our records show ongoing communication regarding the verification process, replacement approval, and the active dispute status. We have remained willing to honor the approved replacement and continue to do so once the payment dispute is properly resolved. We have acted in good faith throughout this process and stand behind both our products and our customers.

Response from UrWay HealthOct 6, 2026

Hi Gene, thank you for sharing your experience — we’re truly sorry to hear the medication didn’t give you the results you were hoping for. From the moment you reached out, our team stayed in close contact with you and worked hard to troubleshoot what might be going on. We walked through your dosing, asked about your previous concentration, explained how formulations can differ between pharmacies, and even reviewed the shipping conditions to make sure nothing was compromised. When it still wasn’t giving you the response you expected, we offered stronger alternatives like Super Trimix and Quadmix, and even looked into ways we could help with cost if you wanted to try a different option. We completely understand how disappointing it is when a treatment you’ve had success with before doesn’t perform the same way. Unfortunately, because the medication was shipped and used, the pharmacy isn’t able to provide refunds or single‑use samples — those aren’t allowed for this type of prescription. But that doesn’t change the fact that we genuinely wanted to help you find something that worked. We appreciate you giving us a chance, and we’re always here if you decide to explore a stronger formulation or need support with anything else going forward. Please feel free to reach out anytime — our team is happy to help in any way we can.

Response from UrWay HealthAug 24, 2026

Andrew, thank you for your feedback. We’ve sent multiple check‑in texts and emails across your orders to see how you were doing and make sure everything was working properly, but we never received a response. We can only help troubleshoot or resolve an issue when a patient lets us know something isn’t right. What’s important to note is that your most recent medication worked extremely well for you, and you placed another order because of that success. Given that, the 1‑star rating and the suggestion of a “scam” don’t match your latest experience. All of our medications are filled by licensed U.S. pharmacies, and every compound is verified before it ships. A member of our team will be reaching out to you directly to go over this in more detail and make sure you’re fully supported moving forward. We’re always here to help, but communication is key to resolving any concerns.

Response from UrWay HealthJun 25, 2026

RJ, thank you for sharing your experience — we’re truly sorry to hear that you went through that. Priapism is a serious medical event, and we’re glad you were able to get the care you needed. Your feedback matters to us. A member of our team will be reaching out to you directly to learn more and to make sure you’re fully supported moving forward. Our prescribing physicians are always available to discuss dosing guidance, safety precautions, and any concerns you may have at any point in your treatment. We take patient safety very seriously and are committed to helping every patient feel confident and informed throughout the process.

Response from UrWay HealthApr 8, 2026

Robert, we’re genuinely sorry to read this, especially because we’ve never been able to connect with you directly. We’ve sent multiple emails and text messages since your order to check on your progress and offer support, but we never received a reply and no concerns were ever shared with us. After seeing your review, we reached out again by phone and text to address this with you personally. We want to be very clear: UrWay Health is not a scam. We take customer service, product quality, and patient safety extremely seriously. All medications we provide are filled by licensed U.S. pharmacies, and the strength of each compound is verified and documented. If something doesn’t feel right to a patient, we always encourage them to contact us so we can review the prescription, the dosing, and the pharmacy records to make sure everything is correct. We’re committed to resolving any issue you may have experienced and would still appreciate the opportunity to speak with you directly. Our team is here to help, and we stand behind the legitimacy and integrity of our service.

Response from UrWay HealthApr 8, 2026

Phillip, thank you for your feedback. We looked into your order and confirmed it was placed on 3/5, shipped on 3/6, and delivered on 3/7. We also spoke with you directly, and you let us know the confusion was due to another company. We’re glad we could clear things up and are always here if you need anything.

Response from UrWay HealthMar 23, 2026

Thank you for taking the time to share your feedback. I’m sorry to hear that you’re feeling disappointed with your experience — that’s never what we want for any patient. I do want to clarify a few important points. Your program was set up with a titration schedule, starting at the lower dose and increasing over time, which is standard for both safety and effectiveness. Early results can vary from person to person, especially in the first few weeks. Additionally, your first injection was spilled, so that dose unfortunately could not provide any therapeutic benefit. Regarding your refund request, we followed our published refund policy for 12‑week programs. Because these orders require significant upfront costs on our end, the policy allows for a 40% refund on the unused portion. We did issue that refund immediately upon your request. We understand this wasn’t the outcome you hoped for, and we truly wish your experience had been different. If you’d like us to review anything further or help you understand the dosing schedule or expectations, we’re here and happy to assist. Please expect a call from a member of our team to discuss some options to rectify your displeasure.

Response from UrWay HealthJan 2, 2026

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your recent results haven’t been what you were hoping for — we understand how discouraging that can feel when you’re trying to find the right solution. We did locate your message from a few months ago, and at that time we responded and reaffirmed the recommended dosing protocol. Based on what you shared then, you were using roughly half of the maximum dosage available. Because everyone’s body responds differently, some patients do require a higher dose or a slight adjustment to achieve the best results, and we’re always here to help guide that process. Since early December, however, we haven’t received any additional communication from you, so we weren’t aware that your concerns had continued. We always encourage customers to reach out to us directly whenever something isn’t working as expected — we’re more than willing to troubleshoot, adjust dosing guidance, or explore alternative options to ensure satisfaction. We’ll be reaching out to you directly (if we haven’t already) so we can better understand what’s been happening and offer personalized suggestions that may help improve your results. Your experience matters to us, and we appreciate the opportunity to support you. If anything changes after we connect, we welcome any updates you’d like to share. Thank you again for providing this valuable feedback. We are always here should you need anything.