UrWay HealthReviews of urwayhealth.com

Response from UrWay HealthOct 16, 2026

Thank you for your feedback, Tanat. We're glad to hear the ordering process and app experience were smooth. We're sorry to learn that you did not experience the results you were hoping for. After you let us know the product didn't work for you, our team reached out to gather more information and provide personalized support, but unfortunately we never received a response. We would still like the opportunity to better understand your experience and help determine whether any adjustments or guidance may be beneficial, so we'll be reaching out again shortly. Our team remains committed to supporting you throughout your treatment journey.

Response from UrWay HealthJul 20, 2026

Hi Sergio, thank you for sharing your experience, we know how frustrating it can feel when the first dose doesn’t give the result you were hoping for. Trimix does come with titration instructions, and it’s very common for patients to need a few tries to find the dose that works best for their body. What you described can happen when the initial dose is simply too low, and adjusting upward step‑by‑step is part of the normal process. The good news is that once the right dose is found, most patients see a strong and consistent response. Our physicians are always here to advise, guide, and answer any questions you may have throughout the process. A member of our team will be reaching out shortly to support you and make sure you feel confident moving forward. Thank you again for your feedback, we’re here with you every step of the way.

Response from UrWay HealthMay 19, 2026

Thank you for sharing your experience. After speaking with you, we were able to confirm that the medication itself wasn’t the issue — the injections were delivering air instead of product, and the vial was never actually used. That would fully explain why you only felt a minimal sensation, even after two attempts. We’re sending a replacement vial since the original was accidentally left in the garage, and we want to make sure you have a proper starting point. It’s really important to follow the exact steps in the instructional video and the doctor’s guidance when preparing and administering each dose. Even small mistakes in drawing up or injecting can prevent the medication from working at all. Once the new vial arrives and the instructions are followed closely, you should see a very different response. If not, we’re here to help you figure out the next step

Response from UrWay HealthMay 18, 2026

Thank you for sharing your experience with us. We’re glad to hear you felt supported by our team and that the process itself went smoothly. We’re sorry your package arrived later than expected and that the ice packs were melted — that’s not the experience we want for any customer. Even when a shipment is delayed, our cold‑chain packaging is designed to maintain product integrity, but we understand how the condition of the package can raise concerns. If you ever receive an order that doesn’t look right, please reach out to us right away so we can review it with you and make it right. We want you to feel completely confident in the quality of your medication every time. We appreciate your feedback and would be happy to support you again whenever you’re ready.

Response from UrWay HealthMay 5, 2026

Terry, thank you for sharing your feedback. We’re sorry to hear the experience didn’t meet your expectations. That’s never the outcome we want for our customers. There are several factors that can influence how well a medication works, including timing, circulation, and individual response. What you’re describing isn’t typical, and we definitely want to look into this further to make sure you’re fully supported. Someone from our customer care team is going to reach out so we can review your order, verify the formulation, and help troubleshoot what may have happened. We take quality control very seriously, and we’re committed to making this right for you. We appreciate you giving us the opportunity to help.

Response from UrWay HealthMar 17, 2026

Thank you for your feedback. We understand how important fast shipping is, and we’re sorry the timing didn’t meet your expectations. In looking at your account, it appears your order was approved after business hours on Thursday, and since the pharmacy does not ship on Friday through Sunday (due to cold shipping requirements), it was shipped first thing on Tuesday and delivered the next day. We’re glad the item arrived as described, and we appreciate the chance to clarify the timeline. If you decide to give us another try, we’ll do everything we can to make your experience a smooth one.

Response from UrWay HealthMar 11, 2026

Thank you for sharing this, Michael. We’re sorry the timing felt slower than expected. Your order was approved after hours on Wednesday, and since our pharmacies don’t ship Friday through Sunday, it shipped on Monday — only one business day outside our normal window. We hope this helps explain the timeline, and we truly appreciate your patience.

Response from UrWay HealthDec 17, 2025

Dear Lauri, Thank you for taking the time to share your experience with us. We truly value your feedback and the trust you’ve placed in our team over the past year. We are proud to have supported you on your journey, including your incredible achievement of losing 50 pounds, and we remain committed to providing the highest level of care and service. We understand your concerns regarding your recent vial and want to reassure you that we immediately investigated the matter. Our pharmacy carefully reviewed the batch and confirmed there were no compounding issues. In addition, the physicians provided dosage management suggestions to help address the changes you experienced, and the pharmacist in charge was available to discuss your concerns directly. We recognize that every individual’s response can vary, and we regret that this vial did not meet your expectations. As a gesture of our continued commitment to your health and satisfaction, we have extended a discount on your next order. Please know that our team is always here to support you, and we encourage you to reach out so we can continue working together to find the best path forward. Your health and trust are our top priorities, and we appreciate the opportunity to serve you. Sincerely, UrWay Health