MO
Disappointing so far
I was very disappointed in the lack of support that I received right from the start. It took a week to get my medication and from what I read and heard in a podcast I listened to it was supposed to take a couple of days. Then I had an issue with my injection. I spoke to someone at Urway who gave me the clinical number. It took them 36 hours to get back to me. Again, unacceptable. The podcast I listened to said that there would be support available but I certainly didn’t feel that way. I’m going to try the medication this week because I paid for a 3 month supply but I now have a pit in my stomach because I no longer feel comfortable that I made the right choice.
Response from UrWay HealthAug 15, 2025
We are sorry to hear this has been your experience. Our physician network makes great effort to be timely with all of our patients. A member of our service team will be reaching out to learn more about your time with us. Thank you for your feedback. We are looking forward to supporting your wellness journey!


