Cheryl E.
Frustrating customer service.
I wanna start by saying I absolutely hate leaving reviews but communication is honestly not their strong suit. So I ordered a walking pad over a week ago, thought I would treat myself to a new one. It got delivered on Monday the 6th of July and on Wednesday after taking it out the box I popped some lubricant under the belt, got the remote and tried it out. It's constantly creaking, very loudly. So I emailed the company and they asked for a video, so I sent said video and told them I want to return it as soon as possible as I can't use it due to the loud creaking (my original walking pad that isn't urevo does not creak, I have that one up in my room and thought I would keep the new one down stairs so I don't need to transport my original one up and down stairs) I get an email telling me their technical engineers are taking it very seriously and will contact me in a few days regarding the progress. What progress? It's literally within the return period, I've sent them all videos of proof and repeatedly asked to return it and they're sending me in circles. It's a brand new out the box walking pad, there shouldn't be any issues. So my next step is contacting my bank cause I shouldn't be out nearly £100 on something that is clearly faulty. I guess I'll update my review once they get back to me again.
Response from UREVOAug 12, 2026
Dear Customer, Thank you for your honest feedback. We sincerely apologize for the unpleasant experience you encountered regarding product quality and our communication process—this is by no means the level of service we aim to provide. Your expectation that a brand-new product should perform flawlessly is reasonable, as is your expectation that the return process should be simple and efficient. We have let you down in both respects, and we sincerely apologize for this. We have carefully reviewed your feedback and are currently optimizing our internal processes to ensure that similar situations are handled more promptly and efficiently in the future. Thank you for your patience and understanding, and for sharing your honest experience—it helps us continue to improve. We look forward to the opportunity to serve you again in the future. Sincerely, The UREVO Team