Urban ReefReviews of urbanreef.com

Waited ages for a table. Then no service. After 15 minutes we walked out. Staff no idea about customer service.

Waitress was great, friendly, helpful and joyful. Pizza was undercooked so overall experience a bit average.

Service is ridiculously slow but they have many staff. Ordered the surfs up, the only items that were hot were the sausages and hash browns. Management or owners need to sort this out with training and get the basics right for goodness sake with such a prime position!

First the Q code system didn't work so we ordered via a waiter. Then we waited over half an hour before I complained. There was no apology just excuses about being busy. Then the food came and it was cold. When we complained at the end just more excuses. Won't be going back. EVER!

Very poor service, only pizzas on the menu and waited an hour for it. Such a shame as a beautiful setting but would not come back for food and definitely would not recommend.

If this place wasnt on the beach it would be bankrupt. Ive been many times and its in a lovely location. Thats it. The service is average if youre lucky. If a beer goes the staff just say "sorry its gone" proper bar staff go and change the barrel which is as easy as changing a light bulb and takes 3 minutes. Expensive for food and drinks but this is down to the location. The worst thing about this place is the toilets. They are disgusting. Customers on a nearby table told us to use the public toilets a few feet away as theyre cleaner. Dryers dont work, no hot water but pee all over the floor and cr@p on the toilet seat is unacceptable. They should be inspected hourly considering their prices.

Stopped by mid morning perfect time for coffee and toast. Toast came quickly but was stone cold. We had to be somewhere so didn’t complain but actually the coffee and hot toast should come together. Anyway, the toast was eaten and 10 mins later we still had no coffees and others coming in after us were seated and served theirs. The toast was obviously sat there as a cancellation or whatever so all in all I had to then go to the till and demand to pay for just the toast as I wanted to leave. “Oh didn’t you get your coffees?” No! I’ll not return there even if invited with others such as before this visit.