UrbanheerReviews of urbanheer.com

Response from UrbanheerFeb 9, 2025

We regret that we couldn't deliver the experience we provide to thousands of customers. Your items were ready to ship, but a chargeback was initiated the very next day after order confirmation, limiting our ability to proceed. We’ve made multiple attempts to connect but couldn't reach you. Regarding the refund, once a chargeback is opened, the funds are withdrawn by your bank from us, preventing us from issuing a direct refund. That’s why we suggested withdrawing the chargeback so we can process your refund immediately. We have no intention of withholding your money—our goal is for you to enjoy high-quality merchandise and the full Urbanheer experience. Resolving this is our top priority. Please reach out to [email protected] so we can assist you directly while ensuring your privacy. We’re happy to go the extra mile to make this right.

Response from UrbanheerJan 3, 2025

We sincerely apologize for any inconvenience caused. The good news is that the order was shipped and delivered a few days before Christmas. We hope your daughter loved the new dress. We value your privacy. If you have any questions or concerns, please contact us directly at [email protected]. We look forward to serving you again!

Response from UrbanheerNov 8, 2024

Thank you for your feedback. We’ve requested additional information as we couldn't locate your order in our system. Could you please email your order number to [email protected]? We'll prioritize resolving this for you.

Response from UrbanheerOct 13, 2024

Thank you for your time on the call. We're pleased we could resolve the issue immediately based on your recommendation and look forward to serving you again. We apologize again for any inconvenience this may have caused. Customer satisfaction is our top priority, and we strive to learn and improve every day. If you have any further questions, feel free to reach us at [email protected]. We look forward to ensuring your continued satisfaction.

Response from UrbanheerAug 21, 2024

We're truly sorry to hear about your experience and have asked for more information from you to ensure we address the details accurately. As a customer-focused organization, we are dedicated to going the extra mile to make things right for you.

Response from UrbanheerAug 13, 2024

We're truly sorry to hear about your experience and have asked for more information from you to ensure we address the details accurately. As a customer-focused organization, we are dedicated to going the extra mile to make things right for you.

Response from UrbanheerAug 4, 2024

Thank you for your quick call and communication. As confirmed, no restocking fee was charged, and everything was refunded on priority. We also want to clarify the following key facts: The email address was not provided at the time of the order, but it was promptly added during your call with customer care and it was confirmed that you received all the delivery and order tracking notifications. On the refund, it was processed immediately upon receipt of the returned item, with no restocking fee applied. During the call with customer care, all concerns were addressed and discussed thoroughly. As a policy, we do not discuss any promotional components on Trustpilot, but we remain available to address any pending issues directly. We appreciate your consideration in updating your review and value your feedback. Please let us know if there is anything further we can assist with. --------------------------------------------------------------- Previous reply to get more information: We regret that your experience did not meet the high standards we aim for every time. While we strive to go above and beyond for our customers, we also adhere to policies that ensure fairness and consistency. We would like to clarify that we cannot reconcile the restocking fee mentioned. However, we are committed to addressing any pending issues with accuracy and care. Every experience matters to us, and we will do our best to turn this situation around and retain you as a valued customer. We appreciate your feedback and are dedicated to resolving any concerns you may have. Please feel free to contact us directly at [email protected] so we can assist you further.

Response from UrbanheerJun 17, 2024

Primero, gracias por hacer múltiples pedidos en Urbanheer. Valoramos tus comentarios y nos aseguramos de ser una empresa de moda y estilo de vida 100% confiable que te encantará. Hemos implementado un cambio importante en nuestro proceso de seguimiento, con la capacidad de rastrear directamente en nuestro sitio web con capacidades de idioma local. Además, hay un proceso en el que recibirás notificaciones en cada paso del camino. Puedes optar por recibir o rechazar estas notificaciones. También puedes descargar nuestra aplicación móvil para recibir las alertas. Nos esforzamos por mejorar cada día y esperamos seguir sirviéndote. Puedes obtener más información en nuestra página de preguntas frecuentes de Urbanheer. Aquí está el enlace: Urbanheer FAQ.