Brittany D.
I told the people about not finding my…
I told the people about not finding my product. They did not care. They didn't even follow up. Awful service and once finding the product it was completely different from the picture. If I could give zero stars I could. Edit: it was said that it was delivered. Correct! ☺️. It was not delivered to the place the company said. When I reached out I was given nothing back. It takes being personal over robotic. 2nd edit: I was not called. There was no missed calls. I was not responded to by email. This company can say they did this and that (yet didn't), but I'm sitting here fully aware that the communication was awful and basically non existent. I now have an item I will probably never wear that cost me much more than I should've spent.
Response from UrbanheerDec 18, 2025
Edit: Thank you for the update and for clarifying. We want to assure you this was handled by a real person, not an automated response. Our team attempted to reach you by phone to personally assist and clarify the delivery details, but we weren’t able to connect. We agree that great service should always feel human. If you’re open to it, we’d welcome the chance to speak directly and ensure everything is clearly resolved. Our records confirm the product was successfully delivered to you, with tracking provided for transparency. We offer a 30-day return window to ensure a risk-free experience if the item isn’t the right fit. We actively review customer feedback on product quality and take action when we see consistent signals, including discontinuing items when needed. Your satisfaction remains our priority, and our team is available to support a fair resolution.