Urban Decay CosmeticsReviews of urbandecay.com

Always been great products. Can’t get enough of the eye shadow pens. Always bought on Amazon or in a shop so can’t comment on customer service.

My order hadn’t shipped a month after I paid. Two emails and calls to customer service got no response. When I refused the claim on my credit card they produced some proof of delivery but couldn’t reply to any of my messages? I never got the package. Feels fraudulent.

Horrible company!!! Cannot speak to anyone on the phone about an issue with an order and getting no help whatsoever when emailing them.

Order never arrived. Called company they lost the package asked for refund would not issue it. Scam company took 30 minutes on phone twice Ordered on Feb.9th wrote to them two weeks later still did not solve problem. Had to call again today phone still no refund.

Technically safe to purchase from, but engages in fraudulent marketing: in their "Before and After" shots, their After images have not only the product advertised, but other unmentioned make-up product(s) included, leading to an "After" photo that is not possible when only using the product advertised. Urban Decay, part of "L'oreal", has been reported to the United States FTC for illegal marketing practices.

I placed an auto-ship order at the beginning of this year. The terms said that future orders would trigger an email reminder prior to being sent out, so that I may cancel or pause my auto shipment in the case I didn’t need it this time around. That email never came and Urban Decay charged my account and processed my order without notice. When I contacted customer service IMMEDIATELY as this happened(order just placed and not yet fulfilled), they advised there was nothing they could do to cancel the order and that I would have to ship it back on my own dime. This is a scam of a website and they must have the most remedial order system to not be able to cancel an order that hasn’t even been fulfilled yet. It’s disingenuous and an attempt to make returns more difficult for customers so they are less likely to do them. They are going out of business and discontinuing products and I can clearly see why.

Horrible experience with Urban Decay!! I placed an order for both the All Nighter Ultra Matte Makeup Setting Spray and All Nighter Vitamin C + Cactus Flower Water Setting Spray. The Ultra Matte setting spray left white specs all over my face, which made me remove/wash away my makeup and start all over again. The Vitamin C+ Cactus Flower spray left my face feeling very sticky to the point my eyelids would get stuck when closing my eyes, and then again, I had to wash my face and remove my makeup after applying it. Reached out to customer service and was told to send both items back for a refund. After they received it, they only gave me a refund for ONE and not both. I contacted customer service through the phone and email on numerous occasions and was at the end told that I didn’t send both! They basically called me a LIAR. Why would I follow-up if I was lying? This company is so cheap they will accuse you of lying and basically take your money leaving you with no product. I went as far as contacting the Customer Service Director, Luc Antoine, which was completely useless as he never picked up the phone or called me back after leaving several voicemails. Save your money, and go buy from somewhere that doesn’t accuse its customers of lying and takes your hard earned money.

Most of their products are good quality but they don't always ship the correct order. Make sure to open your package within the 60 day return window and check everything thoroughly. Their website is a little misleading as they blatantly delete negative reviews.