Upstep Custom OrthoticsReviews of upstep.com

Ryan was very helpful, answered all of my questions and adjusted my order to better serve my needs, an extraordinarily helpful customer service encounter.

Ryan was very helpful thank you!

Ryan was helpful to respond to my questions regarding my recent order. I am looking forward to the process of having orthotics made.

Ryan was helpful and answered my questions and confirmed that my order was under way.

Mary was great and very helpful.

the support I needed was provided real fast and accurately

Chatted with Ryan about an issue I was having on the order tracking portion of the website. Specifically, I was receiving an "Order not found" message when entering my email address and order number. He communicated clearly throughout our chat and I was left feeling satisfied with the support experience. He even cares enough to look into the broader issue as it may be something others are experiencing. Give that guy a raise or at least an extra piss break or two.

Great customer support from Mary in resolving my ordering issue. Fwiw, this is my second time ordering insoles from this company. Their product is great, and has lasted longer, and did a better job of keeping me free of plantar fasciitis than the off-the-shelf Spenco inserts.