Kylie
Ryan was awesome and helped me solve my…
Ryan was awesome and helped me solve my issue fast!

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent

Medical Specialists · Spokane, Washington
Excellent

Medical Specialists · Irvine, California
Excellent

Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Kylie
Ryan was awesome and helped me solve my issue fast!
Isabel O.
First of all you don't have to go through a bot. Secondly, Ryan was nice, friendly and helpful. Upstep insoles have really help me with my bone spur (osteophyte) and knee pain. Plantar fascitis is gone. You may feel uncomfortable at first but that's because it helps with the shape of your feet. You'll get use to the insoles and your pain will be gone! 100% recommended!!!
KANAGASABAPA C.
I bought two pairs of custom orthotics. No pain in my right feet after start using this Orthotics. The left got improved. But not 100%. Ryan was able to understand my concern and gave me proper response. Upstep will be making some adjustments to my left orthotics. Looking forward to get the adjusted ones. Thanks Ryan and Thanks Upstep.
Jesse S.
Mary was quick and helpful answering my questions
George
Daisy was professional and quick to help!
Jose
There was a confusion about my order which was for my sister and not me. Mary assured me that new impressions will be sent for my sister.
Cathy
Mary was very helpful in helping me track my impression kit. Great customer service!
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
DSCC
Size Change After ordering, I realized I indicated the wrong size. Ryan was able to quickly update my size without any fuss.