Upstep Custom OrthoticsReviews of upstep.com

Quick answer to my question

Ryan was very courteous and quick to assist. It was a simple request, and they handled it efficiently and positively.

Mary was very helpful and I will begin the order process today.

I have a recent example of the excellent customer service Upstep provides. I placed an order for four pairs of orthotics a few weeks ago. One pair was fabricated and sent to verify the fit before fabricating the others. However, when it was lost in the mail, the company offered to replace the lost pair and confirmed the rest of the order. Working through Ryan in Customer Service, every aspect of the response was crisp, clear, timely, and professional. I look forward to working with them in the future Matt Singleton.

Mary was informative and helpful with answering my questions that I addressed. Thanks!

Mary was very helpful and answered my questions.

Ryan did a great job with his asking questions, listening and action plan going forward.

Ryan helped me with precise info.