Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Kevin C.
Ryan was great.
Response from Upstep Custom OrthoticsJul 22, 2026
Thank you for your kind review! We're so glad to hear Ryan provided you with a great experience. We'll be sure to share your feedback with him. Thank you for choosing Upstep!
Ronald J.
Upstep customer service team were very prompt and professional in answering my questions and asking the right questions to process my order!
Response from Upstep Custom OrthoticsJul 20, 2026
Thank you for your wonderful review! We're delighted to hear that our customer service team was prompt, professional, and able to answer your questions while ensuring your order was processed smoothly. We truly appreciate your kind words and thank you for choosing Upstep!
Wilbur C.
prompt reply to query, exactly the info i wanted. excellent job.
Response from Upstep Custom OrthoticsJul 20, 2026
Thank you for your kind review! We're thrilled to hear you received a prompt response with exactly the information you were looking for. We truly appreciate your feedback and thank you for choosing Upstep!
Karen Sue Arbaugh A.
Great fit ---Comfortable to wear
Response from Upstep Custom OrthoticsJul 20, 2026
Thank you for your wonderful review! We're so glad to hear your orthotics are a great fit and comfortable to wear. We truly appreciate your support and thank you for choosing Upstep! 😊👣
Nichole
Absolutely fantastic customer service, good deal, easy ordering. I don’t know about the product yet because I haven’t received it, but I had a snafu with my FSA and Ryan helped me fix it in a day. Huge props.
Response from Upstep Custom OrthoticsJul 16, 2026
Thank you for your wonderful review! We're thrilled to hear that Ryan was able to quickly help resolve your FSA issue and provide the support you needed. It's great to know you've had such a positive experience with our customer service and ordering process. We truly appreciate your kind words and look forward to hearing what you think of your orthotics once they arrive. Thank you for choosing Upstep! 😊👣
Mismatched F.
I haven't received the product yet so I can't comment on the fit, but my interaction so far with customer service has been excellent.
Response from Upstep Custom OrthoticsJul 16, 2026
That is wonderful to hear! If you have time, please email us a [email protected] to let us know who you are! We would love to thank you personally!
John
Easy to order and great customer service after the fact. I said I was a size 12 but when. I took photos of my shoe, I discovered I'm actually wearing size 13's. I messaged support and they were able to update the order immediately, and I was also able to request a lift be added to my right orthotic. Really excited to get them in! Thanks Miles and Mary for the help!
Response from Upstep Custom OrthoticsJul 16, 2026
Thank you for your wonderful review! We're delighted to hear that the ordering process was easy and that our team was able to quickly update your shoe size and accommodate your request for a lift. We'll be sure to share your kind words with Miles and Mary. We truly appreciate your support and hope you love your orthotics when they arrive! 😊👣
Leann P.
Excellent customer service. I worked with Ryan, a foot care specialist. Wonderful to work with through the entire process. Responsive, knowledgeable and cared about my situation. Answered all my questions right away. Thanks!!
Response from Upstep Custom OrthoticsJul 16, 2026
Thank you for your wonderful review! We're delighted to hear that Ryan provided such responsive, knowledgeable, and caring support throughout the process. It's our goal to ensure every customer feels heard and supported, and we're glad Ryan was able to answer all of your questions and make your experience a positive one. Thank you for choosing Upstep!