Upstep Custom OrthoticsReviews of upstep.com

I needed a new length and they replaced my orthodics immediatly.

Mary was very helpful and engaging. She answered all my questions and helped me feel confident buying my second and third pair of Upstep Orthotics. I’ve recommended them to all of my patients and coworkers who need inserts or who have foot/ankle/knee pain when walking.

Really helpful. Got my problem taken care of quickly.

Mary was excellent! The most pleasantly concise and effective customer service experience I've ever had.

I was missing the tracking number for my new custom orthotics. I chatted with Kasie and she provided my tracking number within a minute. Thanks, Upstep, for hiring stellar humans for your customers to contact.

Daisy was very helpful, in the live chat she was able to answer all of my questions and worked with the design team to incorporate the changes I need with my upsteps.

Great chat experience

Lika at UPSTEP customer service was lightening-fast in responding to a request I made for a small but very significant change to an order I'd already made for four pairs of orthotics. Lika was extremely helpful, courteous, and informative in our exchange and I was very impressed, yet again, with UPSTEP! Brand loyalty is important, of course, and UPSTEP is doing all the right things, in my experience across two orders, to invite longterm vendor-client relationships. Much appreciated.