Upstep Custom OrthoticsReviews of upstep.com

My representative Ryan really help me out today I will be ordering my new inserts thanks to him

I chatted with Mary and she is handling my issue with an erroneous mailing label. She was very quick and accurate with identifying the issue.

Mary did a great job! I did not have to wait long in the chat. Mary was able to get right to my concern and offer solutions.

Answered all my Questions !

Responsive, thorough, timely communicatations!

Mary was able to find the solution in reordering my orthotics since I ordered size 12 W then Size 12 3E

So the process is easy. You insert your foot into the soft material, and it captures the impression of your feet. When I got my first insert set, they did not give me the relief I was looking for. So I contacted customer service to inquire about a refund, and they asked if they could have the on-site podiatrist contact me and work with me to modify & improve the inserts. So after we talked via email, he sent another pair of inserts for free. I tried them out, and they work great! So I spent around $200 for inserts that are just as good as my podiatrist prescribed inserts for $700.00 a pair. I will continue to use Upstep for all of my plantar fasciitis needs.

I reached out to UpStep customer service today - for help with my new orthotics. I used the chat feature. I was lucky - I got to chat with Kasie. During our conversation, Kasie provided excellent service - very thoughtful and empathetic towards helping me. She asked all the right questions and ensured I would receive a quick followup. I was happy to have reached her for our chat. And if I was running a customer service company, I would hire Kasie today. UPDATE: I did receive the quick follow-up and customer service that Kasie promised. In fact, UpStep contacted me the following morning. 👍