Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 555 reviews with 1 star · Clear filters

Melissa O.
Nov 9, 2022
Product not received
I have not received my product order in September. My follow up to the company has had no response.
Response from Upstep Custom OrthoticsNov 9, 2022
Thank you for returning to Upstep! As you know, delays arent typical for us it is unfortunate we are experiencing delays at this time that are beyond our control. We are working deligently to ship all orders in a timely manner. We appreciate your patience while we navigate through this. As you are aware the orthotics are wonderful and make a difference and we are so happy to have you!
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Paul S.
Nov 9, 2022
I was poorly handled on my last sales…
I was poorly handled on my last sales order and ignored. This unfortunately out weighs my want to continue doing anymore business with Upstep.
Response from Upstep Custom OrthoticsNov 9, 2022
Hi there. We are very sorry to learn of this experience. This is not what we do not want to hear. We will contact you shortly.
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Smoke Skwad T.
Nov 3, 2022
Do not order from this company
Do not order from this company. They are unresponsive and take forever to get your order to you. Everything is automated. You will not be able to speak with anyone. Buyer beware.
Response from Upstep Custom OrthoticsNov 22, 2022
Hello, we are deeply sorry to hear this. Please email us at [email protected] with your order number and the email associated with your order. We would like to look further into this. Thank you.
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Moshe V.
Nov 2, 2022
Orthotics don't fit, no customer service
Orthotics don't fit, no response from customer support on email or elsewhere. Stay away from this company.
Response from Upstep Custom OrthoticsNov 22, 2022
Hello, I see you took advantage of our free remakes! You should have received your remake today 11/22/2022. Please break them in for the next few weeks, and keep us updated on how you are doing! 🥰
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Trinity G.
Oct 31, 2022
Never received mine
Ordered on September 5 and sent back my imprints on the 10th and I still haven’t received my insoles! I have been waiting and my foot has been in pain doing so.
Response from Upstep Custom OrthoticsNov 22, 2022
Hello, thank you for bringing this to our attention. Please email us at [email protected] and we would love to provide you with the proper order status. Thank you.
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Jensen B.
Oct 27, 2022
Buyer Beware
This company is a scam! Had to contact company after took over 2.5 months to even to receive orthodox - when they finally did they arrived in a mangled box. Situation has not resolved - no offer of a discount or even a simple apology. Instead customer service rep Shahar Rozen, was belittling, arrogant and unsympathetic. Their aggressive promises and testimonies are false. They’ll take your money, time and add to your foot pain.
Response from Upstep Custom OrthoticsNov 22, 2022
Hi Jensen, we are so sorry to hear this. After looking into your history of inquiries from you, we requested photos of the damaged orthotics and you have not provided those photos. We would be more than happy to produce a brand new order free of charge for you! Please provide photos of the damaged orthotics to [email protected]. 🥰
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Gay S.
Oct 20, 2022
No product received after 5 weeks
Ordered orthotics on September 10. Today is October 20th. Still nothing. When you call no one will take your call. You leave a message no one calls you back. Send an email.. no response. I am so put out !!
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Bobby I.
Oct 19, 2022
ordered 2 months ago and still nothing
ordered 2 months ago and still nothing, they told me 14 bus days from arrival to fabricate and that was over a month ago. now they say theyre having manufacturing issues
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