Upstep Custom OrthoticsReviews of upstep.com

I lost connection to your server in the middle of placing my order. I tried to upload a picture of my shoe when I got the error message. I don't know if my order went through or not.

2 months.....no product, no refund as I requested weeks ago. Same canned response about their willingness to provide FedEx shipping and a" $ 50" jar of foot cream they told me about a month ago. How many millions of people's money are they sitting on to fund this debacle? Beginning to wonder if this is a complete scam. The next FTX ?

Needed to change a delivery address and they kept telling me I needed to do this with fedex, but this is not true. According to fedex only the sender is able to change the delivery address. After telling them this multiple times they did nothing but tell me I need to change it. Unacceptable

I have not yet received my order. I ordered my orthotics on 9/12/22. I have received communication on the progress of my order early on, but have not received any notifications in the past few weeks. It is now 11/15/22, and my order still has not arrived.

Earlier this year, when I ordered and received three sets of custom orthotics from Upstep, I would have given them a five-star review. The whole process was easy, they contacted me with questions to assure a good fit, and I received the orthotics in the timeframe promised. They fit better than a previous set from a local lab and are holding up great. The PROBLEM is that because I had such a good experience, I convinced my husband to buy from Upstep, also. He ordered and paid for them on September 6, 2022. In October, he received an email stating that the order had shipped. Because the orthotics never came, I called the company at the 800 number listed on their website, thinking somehow the shipment had been lost. I spoke to a man who said the company had been shorted for an order of materials and had gotten behind in production, but had hired more employees to get caught up. He also said that shipping labels may be created before the orthotics are actually in production. He promised to "expedite" my husband's order. That was on November 1 and, despite receiving another shipment notice, the orthotics have still not been received as of November 13. I get routine emails from the company encouraging me to place another order. IF they can't produce orders for new customers in a timely manner, how could they possibly make more orthotics for previous customers? The marketing emails need to stop--at least until the company catches up with the orders it already has. IF any of this is true! We are starting to think this company will never fulfill its promises. We are retirees and paying for Upstep's products was an "investment" for us. IF we do not receive the orthotics by the end of November, we will file a complaint with our credit card company. That may or may not produce results, but for now anyone who reads this review should definitely take it into consideration. BUYERS DEFINITELY BE AWARE!

They company lies about delivery time. They claim that your orthotics will be delivered in 18 business days, and it is just false. Moreover, the reviews on their website are fake. They delete any reviews that are not 5 stars - I know because I tried to leave a 1 star review twice. Do not buy.

I placed an order on September 15, 2022 and was told my order would be here by Oct. 15 -22. That came and passed and I was given one story after another. I contacted my credit card company and filed a dispute. I would NEVER use them again. Horrible business ethics. I'm spreading the word. If that's how they do business they should stay in Israel. Magically, after telling Upstep I was going to file a dispute with the credit card, I got notification the product shipped...Poof, but it got delayed again, and finally I did receive it. I'm only taking the word Scam off the title because I did receive the order, but everything else stands

My experience was terrible!! The only good thing was your product! I will not re-order, nor will my husband (we now have 4 pairs between us) because it took SOOO long and so many emails to straighten-out our order and get our upsteps delivered.