Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
rob S.
Upstep’s Customer Service has been outstanding in responding to some issues I had with my orthotics. They committed upfront to make a new orthotic and had the design team contact me about how they would address issues I was having with specific pressure points. They’ve been very active in interacting with me throughout the process.
Tibor H.
I had a great experience with Upstep issue resolution. I’ve never worked with a representative who was as conscientious and helpful as Daisy. Because of her patience, wealth of knowledge, and determination, my issue was resolved beyond my expectations. She seemed as much a technician as a customer care person. A great company to have people like her ensuring customer satisfaction.
James M.
Daisy was great at providing answers to my questions!
joe
I have a particular issue with right foot and Mary was able to address is asap and also made detail on how to show tech when the casting is made. Wonderful and fast help. Thank you
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your thoughtful feedback! We're glad to hear that Mary was able to quickly address the issue with your right foot and provide clear, detailed guidance for your casting. It’s wonderful to know you received fast and helpful support—we truly appreciate your kind words! Please don’t hesitate to reach out if you need anything else.
Josh
Daisy was very helpful and polite. She answered all my questions and gave me a coupon on top of everything!
Andrew G W.
I received great assistance and had information clarified
William M.
Ryan was able to find our orders and confirm the status of the orders. He was also able to provide timelines for when we should see our refunds. Good customer service.
Alicia L.
Excellent customer service and communication