Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsDec 1, 2023

Thank you for choosing us for your custom orthotic order! We're thrilled to have the opportunity to serve you. I see that you've been in touch with Kirsten, and I trust that everything related to your order has been taken care of to your satisfaction. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in our services.

Response from Upstep Custom OrthoticsDec 1, 2023

We're sorry to hear that you experienced difficulties while trying to complete your order after taking a picture of your orthotics. We understand the importance of a smooth ordering process, and we sincerely apologize for any inconvenience this may have caused. To assist you further and ensure your order is successfully completed, please reach out to our customer support team at [email protected] Our team will be happy to guide you through the necessary steps and address any issues you encountered during the ordering process. We appreciate your patience and understanding. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.

Response from Upstep Custom OrthoticsNov 28, 2023

We sincerely apologize for any inconvenience you experienced during the checkout process. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will certainly review and consider adjustments to improve the sequence of events to ensure a smoother experience for our customers. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. We appreciate your understanding and patience.

Response from Upstep Custom OrthoticsNov 28, 2023

We apologize for the confusion and difficulty you experienced on our website. Your feedback is valuable, and we want to ensure that the ordering process is clear and user-friendly. We will review the website interface to identify areas for improvement. If there's anything specific you'd like assistance with or if you have further questions about your order, please contact our customer support team, and we'll be happy to help. We appreciate your patience and understanding.

Response from Upstep Custom OrthoticsNov 14, 2023

Thank you for taking the time to share your thoughts and experiences with us. We truly appreciate your feedback, and we're committed to using it to enhance our services. We understand that our survey might not have fully captured your specific foot issues, and we apologize for any inconvenience caused during the photo uploading process. Your comments are incredibly valuable, and we assure you that they will be taken into consideration as we work to improve our processes. If there's anything specific you'd like us to address or if you have further concerns, please feel free to share more details. Our goal is to ensure your complete satisfaction, and your input helps us achieve that. Thank you for choosing Upstep. We're here to assist you, and we appreciate the opportunity to enhance your experience.

Response from Upstep Custom OrthoticsNov 14, 2023

We appreciate you reaching out and sharing your experience with us. First and foremost, we apologize for any inconvenience caused by the durability issues you've encountered with our orthotics. Your satisfaction is of utmost importance to us, and we want to ensure that you receive a product that meets our high-quality standards. To address this matter promptly, we kindly ask you to provide us with more details regarding the specific concerns you've noticed, such as the areas of wear or damage. Our team is committed to resolving this issue to your satisfaction, whether it involves a replacement, refund, or any other appropriate solution. Please reply to this email or contact our customer support at [email protected] with the additional information.

Response from Upstep Custom OrthoticsNov 10, 2023

Thank you for reaching out and sharing your experience. We apologize for any confusion you experienced on our website. We're constantly working to improve user navigation, and your feedback is valuable in this process. If there are specific areas or features you found challenging, please let us know so we can address them. We're here to help, and our Chat with Samantha feature is always available for any questions or clarifications. We appreciate your understanding and look forward to assisting you further.

Response from Upstep Custom OrthoticsNov 7, 2023

We are so glad we can be of assistance to you!!! Welcome to Upstep!