Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsNov 6, 2023

We appreciate your feedback and apologize for any inconvenience caused by the longer wait times due to an unexpected surge in demand. We understand the importance of timely service and the value of your time. Your comments are important to us, and we're continuously working to improve our processes to meet the increased demand and reduce waiting times. We're committed to delivering quality products and services, and we hope to have the opportunity to serve you more efficiently in the future. If you have any questions or concerns, please don't hesitate to reach out. Your satisfaction is our priority, and we aim to make your experience with us as positive as possible.

Response from Upstep Custom OrthoticsNov 1, 2023

Thank you for sharing your feedback regarding our scanning app. We apologize for any inconvenience you experienced while using it, and we appreciate your input. We take your comments seriously and will work on improving the app's usability and ensuring that you receive proper verification for your approved scans in the future. Your input helps us enhance our services.

Response from Upstep Custom OrthoticsNov 1, 2023

We want to clarify our process for requesting reviews. We never seek product reviews before your orthotics are shipped. Instead, we kindly request a customer care review. We're genuinely interested in understanding your experience when placing an order and whether you had the chance to engage with one of our agents. Please be assured that Upstep is a legitimate and trustworthy company, and your new orthotics will be on their way to you as planned. Thank you for choosing Upstep, and if you have any further questions or concerns, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsOct 11, 2023

Thank you for taking the time to share your feedback with us. We genuinely appreciate your support and your candid insights. We're pleased to hear that you like our products, and your satisfaction is important to us. Regarding the promotional emails and sales strategies you've mentioned, we understand your perspective. Our aim is to provide our customers with a balance of high-quality products and opportunities to make them more accessible. We use various promotional strategies to achieve this, including flash sales and discount codes. However, it's clear that these tactics may have resulted in frustration for you. Your feedback is a valuable reminder that simplicity and transparency in pricing are important. We are continuously evaluating our strategies to ensure they resonate with our customers. Your perspective reinforces the importance of offering fair and reasonable pricing without the need for intricate gimmicks. Please know that your comments will be shared with our team as we seek ways to enhance the overall shopping experience. We want to make sure that our pricing is transparent and that our customers find the value they deserve in our products. If you have any further questions or concerns, or if there's anything we can assist you with, please feel free to reach out. Your feedback is instrumental in helping us improve and provide you with the best experience. Thank you for choosing our products, and we look forward to continually serving you better.

Response from Upstep Custom OrthoticsAug 28, 2023

Hi- we received your photos! Not so sure what happened there but perhaps, it timed out. Either way, we are so glad you chose Upstep! Thank you!

Response from Upstep Custom OrthoticsAug 23, 2023

Hello. Based on the information provided in this review, we do not have enough information to locate an order. If you still have additional questions and need assistance, please contact [email protected] Thank you!

Response from Upstep Custom OrthoticsJul 11, 2023

Hello Gary, thank you so much for choosing Upstep. Anytime there is a negative review, we immeditlty look into what the customer is upset about. I viewed your order placed on June 8, 2023. Our turnaround time is 30 business days from receiving the impression kit. We received yours on 6/20/203. We are only on your 15th business day. Perhaps you did not see the turnaround time on our website, whatever the case, you seem to need these right away so we expedited the order for you. We really hope you will turn the 2 stars into 5!

Response from Upstep Custom OrthoticsJun 26, 2023

Hello Jean, we would love to help! Based on this review, we are unable to locate your order by your first name. Please contact [email protected] so we can provide a status if you have not done so this week.