Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Richard
Jun 30, 2025
Change shipping address
Ryan made it easy and quick
Response from Upstep Custom OrthoticsJul 1, 2025
We're so glad Ryan could help you with your shipping address change quickly and easily! Thanks for the great feedback.
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Jodi O.
Jun 27, 2025
Ryan was so very helpful
Ryan was so very helpful! He answered all my questions and I had several. Wasn't sure if my current impression was still 'good' as I've had some minor changes in one foot. He put my mind at ease - should I need any adjustments in the future, Upstep is able to make them, no problem. That's fantastic.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad Ryan was able to answer all your questions and put your mind at ease about future adjustments. It's great to know you feel confident in Upstep's support!
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RN
Jun 27, 2025
Great customer service!
Great customer service!
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad you had a great experience with our customer service.
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Jorge Eduardo ALVAREZ A.
Jun 26, 2025
The costumer support i mean the guy…
The costumer support i mean the guy with the name ryan was really understandable and patience
Response from Upstep Custom OrthoticsJul 1, 2025
That's fantastic to hear! We're so glad Ryan provided you with such an understanding and patient experience.
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Elizabeth
Jun 26, 2025
had a simple question
Just checking to see if my address was correct for shipping, didn't have to wait and only took less then a min to confirm through chat.
Response from Upstep Custom OrthoticsJul 1, 2025
That's great to hear! We're happy you were able to confirm your shipping address so quickly and easily through chat.
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Matt
Jun 24, 2025
Mary was extremely helpful
Mary was extremely helpful. I wish you guys still had a number to call
Response from Upstep Custom OrthoticsJul 1, 2025
Thanks for the feedback! We're thrilled Mary provided such excellent help. We understand your preference for phone support and will definitely take your comments into consideration.
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Aly
Jun 23, 2025
Kasie in the chat was helpful and very…
Kasie in the chat was helpful and very prompt with her answers.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad Kasie in chat was helpful and prompt with her answers.
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John -.
Jun 23, 2025
Daisy was helpful
I chatted with Daisy today about my wife's orthotics needs. Daisy was very helpful and answered my questions. We will probably be ordering some Upstep orthotics for my wife.
Response from Upstep Custom OrthoticsJul 1, 2025
That's wonderful to hear! We're so glad Daisy was able to help you with your questions about your wife's orthotics. We look forward to helping you with your order!
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