Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Jim L.
Ryan was very helpful to me in answering my questions and resolving my issue in a very professional manner, it was much appreciated.
Response from Upstep Custom OrthoticsJul 20, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
Ken L.
Katie was extremely helpful with answering all of my questions
Response from Upstep Custom OrthoticsJul 20, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
Dawn H.
Ryan did a great job answering my questions. I did have a bit of a problem sending my messages. Sometimes it would just return to the next line so I could continue writing in the text box. Other times it would send the message when I hit the return. There was no arrow to send the message which would be nice for the future. Not knowing whether the return button was going to just take my message to the next line or send my message was confusing.
Response from Upstep Custom OrthoticsJul 20, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
D.Paulding
Ryan was quick to respond, helpful, not pushy, and gave me great advice. I will return to your company in the future because of the way Ryan treated me. Thanks much!
Response from Upstep Custom OrthoticsJul 20, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Janet J.
Everything went fine the ordering it was ez to order however I no longer want the male insole so I need my refund back thank you
Bob H.
Neuropathy had taken over my life. For the past 6+ years I have only been able to wear recovery sandals (slides), even during the winter. My Upstep orthotic inserts have enabled me to wear shoes again! Upstep has experienced medical professionals on staff. The amount of time the Podiatrist spent with me reviewing my neuropathic medical history (MRIs, x-rays, etc.), asking follow-up questions, and then communicating how they will design and build my inserts was something I never had expected. I can't say enough about the Upstep team members that took part in designing and constructing my inserts. I highly recommend Upstep.
Response from Upstep Custom OrthoticsJul 20, 2025
Thank you so much for your kind review! We're so glad to hear that you're enjoying the comfort of your orthotics. It means the world to us to know they’re making a real difference in your daily life! 👣
Brittany G.
easy communication and fast response!! Mary was great!!
Response from Upstep Custom OrthoticsJul 1, 2025
Thank you for your kind words about our customer service representative Mary! We hope you love your custom Upstep orthotics!
KM
Wow! This new remake for my second set of inserts is going to work great. Your response and commitment to customer satisfaction is beyond exceptional and a rare find these days. I will let others know and will continue my loyalty. My feet, hips, and back thank you!
Response from Upstep Custom OrthoticsJul 1, 2025
Thanks for your incredible review! We're thrilled your new Upstep orthotics are perfect and you appreciate our commitment to your satisfaction. Your loyalty and referrals mean the world to us!