Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Dukane G.
Ryan was great he answered all my questions and even hooked it up with a little discount!
Response from Upstep Custom OrthoticsAug 3, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Tanisha M.
Daisy was very patient with me and answered all of my questions. She helped to make the ordering process more comfortable. Thanks Daisy!!
Response from Upstep Custom OrthoticsAug 3, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Cliff
Needed help and Daisy took care of everything for me promptly. Very helpful, and it’s appreciated!
Response from Upstep Custom OrthoticsAug 3, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Lauren
After only 2-3 days I was not experiencing my usual low back pain. This pain was debilitating and usually came on quickly with any walking or standing activity. I found the customer service fabulous, attentive and quickly responded to my questions. I have had orthotics before so I knew what was possible. These have exceeded my previous experiences. THANK YOU!!
Response from Upstep Custom OrthoticsJul 30, 2025
We’re thrilled to hear you’re loving the comfort of your Upstep orthotics! 😊 Your feedback reminds us why we do what we do—thank you for sharing your experience!
Pete
Kasie answered all my questions quickly and effectively
Response from Upstep Custom OrthoticsJul 27, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Lorena S.
Kasie was very helpful in recommending a specific orthotic for me. I recently had ankle replacement surgery and needed some guidance.
Response from Upstep Custom OrthoticsJul 23, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Sherri
Kasie helped me with my tracking order today. She was very quick responding to me getting me what I needed. I appreciate all she did to help me!
Response from Upstep Custom OrthoticsJul 23, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Guest U.
Thoughtful insight, pleasant conversational style , specific information.
Response from Upstep Custom OrthoticsJul 23, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.