Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Ilene
Kasie answered all my questions!!
Response from Upstep Custom OrthoticsAug 6, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Gabriel B.
Upstep has communicated very well with me every step of the way and customer service was very helpful. I chatted with Mary and she was extremely helpful and got what I needed done.
Response from Upstep Custom OrthoticsAug 6, 2025
Thank you for taking the time to leave a review! Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
Sue
I love Upstep. They have been so responsive. I realized I made a mistake when I was making my imprint. I emailed their customer service and said I would pay for the shipping for another chance if necessary. I heard back in a day and the representative said, no problem, I'll send one out right away.
Response from Upstep Custom OrthoticsAug 6, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Craig
Very flexible with changes with orthotics. And willing to remake orthotics.
Response from Upstep Custom OrthoticsAug 4, 2025
Thank you so much! We’re happy to hear you felt supported throughout the process. Your comfort is always our priority! 👣💙
Linda A.
Ryan was a big help, and helped me out
Response from Upstep Custom OrthoticsAug 3, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible—we’re so happy it showed!
Sallyanne D.
Even though I didn't get the answer I wanted (my fault for waiting too long to order) the exchange I had with Ryan was a breath of fresh air. I am so sick of dealing with AI that I will forgo doing business with a company that uses AI chat. Ryan was knowledgeable, pleasant and had that human touch. Thanks for allowing me to get off the exchange not feeling frustrated!!
Response from Upstep Custom OrthoticsAug 3, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Peter R.
Mary, my customer service rep, was very helpful in helping me resolve a situation with my order. Now, USPS get their act together and complete the two part delivery.
Response from Upstep Custom OrthoticsAug 3, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
JohnT.
Daisy was knowledgeable and efficient. Best chat experience ever!
Response from Upstep Custom OrthoticsAug 3, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.