Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 555 reviews with 1 star · Clear filters

Chris S.
Feb 2, 2023
I placed my order in November
I placed my order in November. I still do not have my orthotics. I was originally told that there was a 4 week turnaround time. I received an email in January saying "Our production team is cutting and carving your custom Upsteps from specially crafted plates of engineered materials right now!" Today I went to check the status and the date was once again pushed back. I chatted on the site and was told that my order was in the design process. Now to me, the design should be before the cutting and carving. The person then said well its design and production together. Just a bunch of BS.
Response from Upstep Custom OrthoticsFeb 6, 2023
Hello- we would love to address your concerns but based on this name (Chris S) we are unable to without more information. Please contact our customer support team at [email protected]
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Robert D.
Feb 1, 2023
The price of my reorder kept moving…
The price of my reorder kept moving from 209 to179 and than back again.
Response from Upstep Custom OrthoticsFeb 1, 2023
Hello Robert! Welcome back to Upstep! We appreciate your loyalty but are very sad to see a 1 star review because of something that may have happened beyond our control. We do see you paid the correct amount of $179.00 so we are not sure what happened there. If you are happy with Upstep and the orthotics we provide, we would love if you can edit this review! :) Thank you!
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Julia
Feb 1, 2023
I ordered the orthotics in November
I ordered the orthotics in November. I’ve been waiting for them to arrive, and when I inquire, I’m told it might be a little bit longer. Each day, the shipment date gets pushed back a day further on your site. Last I checked, I was told it would be Feb 17. I asked again why it was taking so long, and I was assured the orthotics would be shipped “within the week”. Now when I check your site, I’m told the order number can not be found. This whole thing is a scam, and I’ll be contacting my credit card company.
Response from Upstep Custom OrthoticsFeb 1, 2023
Hello Julia, We would like to further assist. However, the information provided on this review does not allow us to. Please email us at [email protected] - we need your name and email address. We look forward to speaking with you!
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Lloyd C.
Feb 1, 2023
I have not received my arch supports.
I have not received my arch supports.
Response from Upstep Custom OrthoticsFeb 1, 2023
Hello! Welcome back to Upstep! Your order was just placed on 1/9/2023. We are excited to share with you we are in the process of bringing your 7th pair of Upsteps to life!
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Mark
Jan 31, 2023
Deceitful marketing practices
My experience with Upstep? Horrible… Hands down the worst purchase experience I have ever had. The date you told me they would be delivered gets bumped out weekly. You guys have $175 of my money locked up and I have nothing to show for it. Where in the world does somebody order something and have to wait 3 months or more to get their order when the company made it sound like a month? Look at your reviews, comment after comment on your on Facebook page show how frustrated people are with you guys. How have you guys not had a class action lawsuit against you for deceptive marketing practices? I am documenting every single time you back up my ETA. How many thousands of people have been lied to about the ETA and you happily took their money? Be transparent about this, tell people it will most likely be 3-4 months. You know if you did that you wouldn’t get any orders though?? So you hide it.
Response from Upstep Custom OrthoticsFeb 1, 2023
Hello Mark- While you ordered on 11/28, we did not receive your impression kit until 12/13. As you know we are unable to design without. We did experience some delays during those months for Christmas and our orthotics being in such high demand! The good news is, we will have your impression on file for five years making reordering fast and easy!
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KCLARK
Jan 30, 2023
Still waiting after 2 months
I order on Nov 25, 2022, today is Jan 30th and I haven’t received my order yet. No updates since Dec 21.
Response from Upstep Custom OrthoticsFeb 1, 2023
hHello- while you placed the order in November, please know we are unable to begin designing until the impression kit was received. That said, your orthotics are shipping within 3 days! We know you will love your new feet!!
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M S.
Jan 30, 2023
Where are my orthotics
Where are my orthotics? Poor customer service for the amount you are charging.
Response from Upstep Custom OrthoticsJan 30, 2023
Hello, your orthotics are in the final stages of production. Please keep in mind we are not able to begin designing until the impression kit is received. We did not receive your impression kit until 2 weeks after you received the kit. Unfortunately, that holds up the process just a little bit especially during the holiday season. One of of our representative emailed you this morning with an order status and a shipment date. Thank you for taking the time to share your thoughts and bring ourattention to this matter.
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customer
Jan 29, 2023
Slowest processing ever
Slowest processing ever. If I knew it would take 2 months or More I would have gone to a doctor and get them quicker. Order 11/26 and still have not received.
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you for your feedback. Our orthotics are in very high demand especially around the holiday season as they make a wonderful and thoughtful gift. One of our Representatives emailed you to provide an accurate order status. We promise, the orthotics are worth the short wait. The good news is, reordering when you need them will be easy and quick. We will have your impression on file for five years!! It is definitely worth ordering from Upstep!!
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