Upstep Custom OrthoticsReviews of upstep.com

Received an email to review a product one week after ordering…. 8+ weeks later I still don’t have a product to review. Tracking says a few more weeks. Seems every time I check the date continues to slip. Really wish there was more transparency regarding how long things take or could take. While waiting I’ve had time to look at reviews. If you look only at the website you’d think it was a great company. However, this and other third party sites paint a different picture. Make me assume there is some picking and choosing going on at upstep.com in regards to reviews. I can’t imagine for how much they charge it’s going to be significantly better than an off the shelf option, but since I have to wait 3-4 months for the product to arrive all I can do is assume. Feels like a kickstarter and not a real company. Additional info after company comment: why? Why ask for a review of the initial stage (which was fast I admit)? It feels like an attempt to flood trust pilot with positive reviews. It’s should be a product review, or a complete experience review. It’s like if I viewed yelp for a restaurant review and had to scroll through thousands of “parking lot was great, found a spot quickly. 5 stars. Can’t wait to walk in the building”

Why do you want feedback before I get the actual product, that’s freakin weird

I’ve been waiting for about 2 months for my orthotics. The last email update I got was 3 weeks ago saying they’re almost done, but I still don’t have them. I actually started the whole process in November and still have nothing but hurting feet!

This is the longest I ever had to wait for any order to come in especially orthotics. My chiropractor ordered special orthotic shoes for me and it arrived in 2-3 weeks. It’s has been close to 3 months since my order was placed and I have yet to receive my inserts. I regret not using the money I purchased two inserts from your company to invest in another pair of shoes or inserts with my chiropractor instead. It seems my ETA was pushed back again and the date listed is now Feb 23rd. If I do not receive the inserts by this date or it’s pushed back again, I will call my credit card company to dispute the charge. There has been no updates for a month or longer with the reason it’s taking so long to receive my order. I’m very disappointed with the turnaround. These types of products are needed soon as possible to help people. Please don’t advertise like we will receive the item(s) quickly. It’s best to state it will take 3 months or longer. It’s best to be honest upfront.

Placed an order on 11/29/22 for a pair of custom in-soles. Today is 2/3/23 and I still have not received the product. Calling is useless as no one is available to provide customer service. Stay with your local custom insole provider.

My order is taking to long. It has been more than a month. for a total of 2 month from order to expected delivery. not the 24 days thats normally expected.

This company has not even bother to compensate for the lack of commitment to provide a good product. It’s been months waiting on this product, every time I contact I get the same answer “one week or less” and now it’s been 3 MONTHS! And they still have the nerve to say “bare with us” as if they have given any form compensation to fix the situation. I said I wanted my money back and I’ll take my business to some other PROFESSIONAL since this company is a SCAM! They won’t give you any compensation, I order this since November and all I get is “bare with us” if they can’t handle clients and volume they should just join a better company and sell their crappy one. Please I urge you not to waste your time and money since it’s a hassle to get it back

Order placed in October. Impression kit returned in november. Last communication from the company 12/28/22, now my order number is “not found” on their tracking system on 2/2/23.