Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Becky Estrella P.
Daisy and Mary were great and it's a good system.
Response from Upstep Custom OrthoticsAug 18, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
srothbauer
Kasie was great and very helpful. I'm a returning customer getting ready to go on a big hike so it was nice to have her input. Appreciate it.
Response from Upstep Custom OrthoticsAug 18, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Ney R.
Mary was a great help when I had a slight hiccup with my order. Thanks Mary - you are very much appreciated
Response from Upstep Custom OrthoticsAug 14, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Mandy M.
Mary was so helpful and set me up straight away. Very professional and polite.
Response from Upstep Custom OrthoticsAug 14, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Kevin
I had a long chat with Ryan. He spent about 20-25 minutes answering ALL of my many questions. He was sympathetic, patient and understanding of my foot issues. I found him very helpful. Because of him I may be placing an order soon to try your supports.
Response from Upstep Custom OrthoticsAug 14, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
pavel s. P.
Kasie helped a lot, thank you!!
Response from Upstep Custom OrthoticsAug 14, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible—we’re so happy it showed!
Vicki L.
Great customer service. Kasie helped me right away. Thank you Kasie.
Response from Upstep Custom OrthoticsAug 13, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible—we’re so happy it showed!
mike C.
I was recommended to try this company by a coworker, and Kasie answered all my questions and made my experience very seamless
Response from Upstep Custom OrthoticsAug 13, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!