Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Emily D.
Ryan was very helpful in making sure any pertinent information about my foot pain and issues was relayed to the proper team.
Response from Upstep Custom OrthoticsAug 20, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Ethan A.
Mary helped tell me what my options are. She was able to answer all of my questions.
Response from Upstep Custom OrthoticsAug 20, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
JustAnswer C.
Helpful customer service. I had some questions and changes I need to make to my order and Ryan was very helpful and quick in providing me support.
Response from Upstep Custom OrthoticsAug 20, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
CLS
Mary, was very helpful and patient
Response from Upstep Custom OrthoticsAug 20, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
N K N.
I got quick help and understanding with my problem.
Response from Upstep Custom OrthoticsAug 18, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Katie A.
I loved that Daisy offered help right away and made sure to indicate that she wasn't a bot. She made the buying experience easy because she was there to answer any questions quickly and efficiently.
Response from Upstep Custom OrthoticsAug 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Matt H.
One stop. Every contact I had took care of what I needed, no screwing around. Got straight to it! MARY was prompt and knowledgeable, sent a link where I needed to go.
Response from Upstep Custom OrthoticsAug 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible—we’re so happy it showed!
Zehuman C.
Mary is very helpful and a fantastic customer service agent
Response from Upstep Custom OrthoticsAug 18, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.