Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Susan S.
I didn't put my feet all the way in to make a good impression, I sent in the package, they saw my mistake and sent me back another one . I do appreciate the team and service i got
Response from Upstep Custom OrthoticsSep 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Amanda Eliser D.
Ryan was quick to help with my issue I had. Pleasant interaction.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Damon K.
The person in the chat was very helpful and is going to follow up with an email and a rush on my order.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
brian M.
great customer service and clear instructions
Response from Upstep Custom OrthoticsSep 7, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
customer
Ryan helped me quickly resolve a billing issue.
Response from Upstep Custom OrthoticsSep 7, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible—we’re so happy it showed!
Steve H.
I was able to get help right away on the chat line and the person who helped was very knowledgeable. i had some problems with the insoles and they were happy to help me get it right.
Response from Upstep Custom OrthoticsSep 7, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Adelaida
Great fast response. Chatting with the service team helped me get exactly what I was looking for.
Response from Upstep Custom OrthoticsSep 7, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Y T.
Their response was very prompt, which made me quite satisfied.
Response from Upstep Custom OrthoticsSep 7, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!