Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Barry M.
Mary, answered all my Questions. She also gave me explicit instructions on how to order.
Response from Upstep Custom OrthoticsSep 29, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Kentucky C.
Mary was very helpful today with my order. I never received the third pair several months ago and need to purchase additional inserts. I have a foot injury where I was told I would always need a walker or cane. Nope! Thanks to these inserts I need neither and still take long walks.
Response from Upstep Custom OrthoticsSep 29, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Eleanor G.
Ryan was prompt and helpful!
Response from Upstep Custom OrthoticsSep 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
J.M.
Ryan was very informative and professional.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Lydia A.
Mary answered all my questions quickly and she was very helpful.
Response from Upstep Custom OrthoticsSep 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Kyle O.
Very helpful in guiding me to the correct orthotics that I need. Very quick responses and very kind.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!
Autum B.
Mary was extremely helpful. Thank you so very much.
Response from Upstep Custom OrthoticsSep 18, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
tim
1) My issue was resolved 2) It took a little time and some back and forth to solve the issue I was having. It felt like someone was actually trying to help and not just go through the motions.
Response from Upstep Custom OrthoticsSep 18, 2025
Thanks for the love! 💙 Our customer service team works hard to provide the best experience possible. we’re so happy it showed!