Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 163 reviews with 4 stars · Clear filters

Karen K.
Sep 2, 2024
Great ordering service
Kasie was very helpful online in helping me order my orthotics (even on a holiday!) Truly appreciate her help in getting the right type of orthotic ordered.
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Karl M.
Aug 27, 2024
Mary was responsive in getting my…
Mary was responsive in getting my problem forwarded to the proper team.
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Beth S.
Aug 19, 2024
quick response and help
quick response and help. I am disappointed that she could not get me all the info I needed and I have to wait and return to the chat later to find my answer. It was not Mary's fault at all, I'm just frustrated that I placed an order and I didn't get any confirmation or order number. She said she could see the order was placed but that something went wrong and she didn't know what. but my credit card was charged too.
Response from Upstep Custom OrthoticsSep 3, 2024
Thank you for your feedback. We’re sorry to hear about the inconvenience and frustration caused. While it seems there was an issue with the confirmation, please rest assured that your order is being handled and your credit card was charged correctly. We’ll follow up with you shortly to provide the confirmation details and ensure everything is on track. Thank you for your patience.
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Michael T.
Jun 13, 2024
helpful and friendly chat assistant
helpful and friendly chat assistant
Response from Upstep Custom OrthoticsJun 14, 2024
Thank you so much for your review!
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Beverly
May 21, 2024
Tired achy feet
After reading the reviews I decided to give Upstep insoles a try as I had older custom insoles by my podiatrist before and really liked. These are a little different but after using them for a week I have noticed my feet feel better and they are very comfortable. My heels still ache when I stand in place for certain amount of time at work but there is an improvement overall. The order process was super easy and communication was great. It took almost 2 months from start to finish to receive. Not sure how long they will last but I did order 2 pairs.
Response from Upstep Custom OrthoticsMay 22, 2024
Thank you for sharing your experience! We're delighted to hear that your feet are feeling better and that our custom orthotics are comfortable for you. We appreciate your patience with the turnaround time, as creating custom orthotics can take a bit longer. It's wonderful to know that the order process was smooth and our communication was helpful. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new pairs of Upsteps!
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Rosetta W.
May 5, 2024
Be patient and wait takes about 2 months to receive
Have responded to all my requests but the one thing I would like you to know is let people know that it takes about 2 months for them to receive their insoles versus a month that it does say on the ad online. Need to email several times to be on top of when the order would come it came from Israel!
Response from Upstep Custom OrthoticsMay 6, 2024
Hi there, Thanks so much for reaching out and sharing your feedback with us! Your input means a lot, and we're grateful for the opportunity to improve our services. We totally understand your point about the delivery time, and we're sorry for any inconvenience it may have caused. While we strive to provide accurate information, the production process can sometimes take longer than anticipated due to the customization involved. Your feedback helps us ensure that we provide the most accurate information possible to our customers. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help in any way we can!
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Bob K.
May 2, 2024
I like the quick response
I like the quick response
Response from Upstep Custom OrthoticsMay 3, 2024
We are so happy to hear you were assisted swiftly! Thanks for sharing with us!
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Brenda
Apr 30, 2024
Less expensive footprint mold
It seemed sincere. Helpful, easy and much less expensive than the $1,450 visit to the Dr.
Response from Upstep Custom OrthoticsMay 2, 2024
Hello, We're thrilled to hear that you found our service helpful and cost-effective! Providing sincere and affordable solutions for our customers is what we're all about. It's fantastic to know that we could offer you a convenient alternative to the traditional doctor's visit. Your satisfaction means the world to us, and we're here to help with any future needs you may have. If you ever have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're always happy to help! Thanks again for your kind words and support.
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