Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
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Medical Specialists · Irvine, California
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Medical Specialists
Excellent
Showing 102 reviews with 3 stars · Clear filters
Donald A R.
I received a foot impression box with someone else’s name and size on it. I have emailed & phoned customer service for 2 days with no response. I need a response from customer service.
Response from Upstep Custom OrthoticsMar 4, 2024
Hello Don, we emailed you back last week. Thanks for letting us know.
Dave
Very difficult to figure out how to place an order. You might want yo change the Take The Quiz button to Take The Quiz to Order. Other than the frustration (using my phone) of trying yo figure out how to order, it went well.
Response from Upstep Custom OrthoticsMar 4, 2024
Thank you for your valuable feedback. We apologize for any confusion experienced and will consider your suggestion to improve the ordering process. Glad to hear everything else went smoothly!
S. J.
I ran into problems when making my purchase. I was purchasing one pair and had my card info entered. Hit submit. Was asked if I wanted another pair for $99. I did and as I selected that pair and was filling out the information I was first told my car expired and then an site error occurred which I was not able to back out of. When I finally got back in I had nothing in my cart and my order had not gone through with I confirmed by emailing upstep. I had to walk through everything a 2nd time. When making the purchase and again asked about the 2nd pair this time the price was not mentioned anywhere. I went ahead with the purchase and it did come through as the $99. So now purchased and all is good, but was a bit frustrating along the way.
Response from Upstep Custom OrthoticsMar 4, 2024
We're truly sorry for the inconvenience and frustration experienced during your purchase process. Your patience and persistence are greatly appreciated, and we're glad to hear your order was successfully completed in the end. We'll work on making our process smoother. Thank you for bringing this to our attention and for choosing Upstep.
Eusebio L.
My experience with customer service was good. Just not very happy as how long is taking and is going to take.
Response from Upstep Custom OrthoticsFeb 27, 2024
Thank you for sharing your feedback regarding your customer service experience. We're pleased to hear that your interaction with our team was positive, but we understand your concerns about the timeframe. We sincerely apologize for any inconvenience caused by the delay and appreciate your patience as we work to resolve your issue as quickly as possible. Our team is committed to ensuring your satisfaction, and we're actively working to expedite the process. If there are any specific concerns or additional assistance we can provide in the meantime, please don't hesitate to contact us. Your understanding and continued patience are greatly appreciated, and we're here to support you every step of the way!
customer
I'm a little put off by your deceptive advertisement stating "give us your email for 40-70% off" and then I put in same and get $11 bucks off. The whole $400 regular price thing was already discounted without any input from me.
Response from Upstep Custom OrthoticsFeb 23, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or disappointment you may have experienced regarding our promotional offers and pricing. Our intention is to provide clear and valuable savings to our customers, and it appears we may have missed the mark in your case. We're pleased to hear that you were able to utilize two coupon codes, bringing your total to $211 for a pair of custom orthotics—a significant saving. However, we understand that the initial impression of our advertising did not meet your expectations, and for that, we are truly sorry. Transparency and trust are paramount to us, and we will take your feedback as an opportunity to review and improve our communication and promotional practices. Ensuring our customers feel informed and valued is a top priority. If there are any unresolved concerns or if there's anything further we can do to assist you, please don't hesitate to reach out. We're committed to ensuring your satisfaction and would welcome the opportunity to discuss this matter further or help in any way we can.
Steve
website returning an error so I cannot customize my order
Response from Upstep Custom OrthoticsFeb 23, 2024
Thank you for bringing to our attention the issue you encountered with our website. We apologize for the inconvenience this has caused you during the customization process of your order. Our team is dedicated to providing a seamless and user-friendly experience, and it seems we've fallen short in this instance. We appreciate your patience and are actively working to resolve the error as swiftly as possible. In the meantime, should you wish to add more details to your order or have any specific preferences, please don't hesitate to contact us directly at [email protected]. Our customer care team is ready to assist you with any modifications or questions you may have to ensure your order meets your exact needs. We're committed to your satisfaction and look forward to resolving this matter to your satisfaction. Thank you for choosing us, and we hope to exceed your expectations moving forward.
customer
Had a problem trying to upload photos of my shoes and orthotics
Response from Upstep Custom OrthoticsFeb 6, 2024
Sorry to hear about the trouble with uploading photos. Let's resolve this together—please email your photos to [email protected]
John D.
The online site was not easy to negotiate. Also, once you started a chat, the chat box obscured part of the screen
Response from Upstep Custom OrthoticsJan 25, 2024
I'm sorry to hear about the difficulties you experienced with our website and chat feature. We strive to make our online platform user-friendly and efficient, so your feedback is crucial. We'll look into the issues with site navigation and the chat box obscuring part of the screen to improve the overall user experience. Thank you for bringing this to our attention, and please don't hesitate to reach out for any further assistance or feedback.